Sr Director, Commercial Operations

Twist Bioscience Corporation; South San Francisco (CA); On-site; USD 224,000 - 289,000; Full time

Benefits offered by this job

Bonus

Equity

Generous benefits

Job summary

Twist Bioscience is seeking a Director of Commercial Operations to scale and optimize our global commercial functions. You will lead cross-functional process improvements, oversee sales and project management operations, and partner with executive leadership to drive scalable growth with an insights-driven approach.

Responsibilities include building a commercial reporting center of excellence, managing staffing and coaching, and aligning pricing, contracting, and technology strategy with sales

Qualifications

• Degree in Biology, Biochemistry, or a related field.
• 10+ years of progressive commercial and technical experience in life sciences/biotech.
• 5+ years in managerial roles leading cross-functional teams.
• Experience in sales planning, forecasting, pipeline management, CRM systems, and process improvement within a fast-paced B2B environment.

Responsibilities

• Lead Commercial Operations team across the global organization.
• Drive cross-functional process improvements (pricing, discounts, contracting) and implement new processes.
• Create a center of excellence for Commercial Reporting.
• Develop and implement strategic plans to improve performance across Commercial Operations.
• Partner with Sales and Marketing to evaluate enabling technology for sales/marketing operations.
• Structure scalable processes and procedures for an insights-driven commercial approach.
• Contribute to hiring, training, and coaching of leadership staff and conduct sales performance reviews.
• Collaborate with HR on employee relations, coaching, and performance management.
• Determine staffing needs and recruit accordingly.
• Mentor leadership and team members to maximize execution.
• Assess and adjust sales strategies to meet company goals.
• Support lead governance and reporting handoffs from Marketing to Field Sales.

Skills

Sales planning

Forecasting

Pipeline management

Cross-functional leadership

Process improvement

Education

Degree in Biology/Biochemistry/related field

Tools

Salesforce

Job description

Twist Bioscience is looking for a Director, Commercial Operations to lead, scale, and optimize key operating disciplines across our global commercial organization. In this role, you will lead cross-functional process improvements, oversee sales and project management operations, establish commercial reporting standards, and partner with executive leadership to drive scalable growth and an insights-driven sales approach.

What You’ll Be Doing

• Manage Commercial Operations team consisting of Customer Master Data Specialist, Process Improvement, Sales Operation, Business Management, and Project Management Teams.
• Lead cross-functional process improvements projects (pricing strategy, discount governance, contracting) and implement new process (i.e., multi-currency and Distributor Flow enhancement).
• Create a center of excellence for Commercial Reporting.
• Develop and implement strategic plans to improve performance in all aspects of Commercial Operations.
• Partner with Sales and Marketing to evaluate new technology that could improve sales and marketing operations.
• Structure, develop, and implement scalable process and procedures to implement an insights-driven commercial approach and top-tier Customer engagement.
• Participate in hiring, training, and ongoing coaching of leadership staff to ensure execution of sales performance.
• Conducts sales performance reviews on a regular schedule.
• Partners with HR in all employee relation activities including Process Improvement plans, coaching, steps of discipline and termination.
• Determining staffing needs based on workload requirements and recruiting and hiring staff accordingly.
• Available as resource and mentor to leadership and team members.
• Assess whether current sales strategies are sufficient for meeting company sales goals.
• Support lead governance and handoff process from Digital Marketing, ISS, and Field Sales to ensure smooth handoff and reporting capability.
• Collaborate cross-organizationally to create a robust performance and opportunity metrics that the Executive Team will use to make informed decisions surrounding commercial and go-to-market strategy.

What You’ll Bring To The Team

• Degree in Biology, Biochemistry, or a related field
• 10+ years of progressive commercial and technical experience in the life sciences/biotech space
• 5+ years in managerial and supervisory roles leading cross-functional teams.
• Demonstrated expertise in sales planning, forecasting, pipeline management, CRM systems (Salesforce), commercial analytics, and process improvement within a fast-paced B2B environment.

Twist Bioscience is a leading synthetic biology and genomics company that has developed a disruptive DNA synthesis platform to industrialize the engineering of biology. The core of the platform is a proprietary technology that pioneers a new method of manufacturing synthetic DNA by “writing” DNA on a silicon chip. Twist uses this platform to serve customers working in healthcare, agriculture, industrial chemicals, academic research and beyond, with products spanning synthetic genes and oligos, NGS target enrichment, and antibody discovery and development services.

The base cash compensation for this California-based role is below. In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package. Final compensation amounts are determined by multiple factors, including candidate skill, experience, expertise, and location and may vary from the amount listed above. Compensation may be different in other locations.

San Francisco Bay Area Pay Range

$224,000 - $289,000 USD