VP, Global Expense & Program Management

JP Morgan Chase; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

JPMorgan Chase in Brooklyn, NY is seeking a Vice President-level Expense/Program Manager in the Commercial & Investment Bank business management team. You will lead programs to strengthen expense management, travel oversight, and automation, partnering with global stakeholders.

You will drive controls, optimize processes, and deliver scalable solutions while managing sensitive expense topics and enabling tools across regions. A strong risk mindset and communication skills are essential.

Qualifications

• 7+ years of relevant experience in expense management, program management, business management, operations, or controls-focused roles.
• Demonstrated program or project management experience delivering multi-stakeholder initiatives.
• Strong communication, interpersonal, presentation, and organizational skills, with the ability to influence across levels.
• Proven ability to understand, structure, and improve complex processes and systems in a global environment.
• Strong risk and control mindset, with experience operating in a compliance-focused environment.
• Advanced analytical skills, including the ability to interpret data and communicate a clear, compelling story.
• High proficiency in Microsoft Office applications, including Excel and PowerPoint.
• Experience working with travel and entertainment expense processes and related tools (for example, Concur).
• Experience working with invoice submission workflows and related tools (for example, Ariba or similar platforms).
• Demonstrated ability to learn new policies, tools, and technologies quickly and apply them effectively to business problems.

Responsibilities

• Lead global expense management initiatives that improve consistency, controls, and operational execution.
• Manage sensitive expense-related topics including exceptions, delinquency, investigations, and gifting, hospitality, sponsorship, and donation matters.
• Serve as a subject matter expert on expense management policies, processes, and enabling tools.
• Partner with business managers, administrative professionals, control partners, compliance partners, and other stakeholders to drive aligned outcomes.
• Develop and implement automation and technology enhancements to improve efficiency and user experience.
• Analyze data to identify root causes, trends, and opportunities, translating insights into clear actions and recommendations.
• Design and deliver training for internal clients and stakeholders to improve adoption and compliance.
• Establish and maintain effective quality control practices across expense management processes.
• Identify, escalate, and track risk items and control gaps, ensuring timely resolution and clear accountability.
• Drive continuous improvement through process documentation, standardization, and stakeholder feedback loops.
• Coordinate cross-functional program delivery, timelines, and communications for initiatives and enhancements.

Skills

Expense management

Program management

Global stakeholder management

Risk management

Analytical skills

Communication

Process improvement

Tools

Concur

Ariba

SharePoint

Excel

PowerPoint

Job description

JPMorgan Chase in Brooklyn, NY is seeking a Vice President-level Expense/Program Manager in the Commercial & Investment Bank business management team. You will lead programs to strengthen expense management, travel oversight, and automation, partnering with global stakeholders.

You will drive controls, optimize processes, and deliver scalable solutions while managing sensitive expense topics and enabling tools across regions. A strong risk mindset and communication skills are essential.