VP, Global Customer Support: World-Class Service Leader

Somero Enterprises, Inc.; Michigan; On-site; USD 150,000 - 210,000; Full time

Job summary

Somero Enterprises, Inc. seeks a Vice President of Global Customer Support to lead the worldwide customer support organization from either Houghton, MI or Fort Myers, FL. This full-time executive role ensures world-class service for customers across regions and channels.

The VP will shape strategy, optimize operations, and mentor the global support team to deliver exceptional outcomes. Competitive benefits accompany this leadership position.

Qualifications

• Experience leading global customer support functions.
• Demonstrated ability to drive world-class service across regions.
• Strong strategic planning, operations, and people leadership skills.

Responsibilities

• Oversee global customer support operations domestically and internationally.
• Develop and implement strategies to improve customer satisfaction and efficiency.
• Partner with sales, product, and operations to align service delivery with company goals.

Skills

Leadership

Customer support

Strategic planning

Education

MBA or equivalent preferred

Tools

CRM software

Job description

Somero Enterprises, Inc. seeks a Vice President of Global Customer Support to lead the worldwide customer support organization from either Houghton, MI or Fort Myers, FL. This full-time executive role ensures world-class service for customers across regions and channels.

The VP will shape strategy, optimize operations, and mentor the global support team to deliver exceptional outcomes. Competitive benefits accompany this leadership position.