Global Customer Support Leader — World‑Class Service

Somero Enterprises, Inc.; Houghton, Fort Myers (MI, FL); Sur place; USD 150 000 - 230 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Disability insurance

Life Insurance

Company matched 401k

Résumé du poste

Somero Enterprises, Inc. is seeking a Vice President of Global Customer Support to lead our worldwide support organization from either Houghton, MI or Fort Myers, FL. You will shape strategy, metrics, and processes to deliver world-class service to customers across regions.

The role requires building and guiding global teams, aligning operations with sales and engineering, and ensuring exceptional response times and issue resolution to support our growth and reputation.

Responsabilités

• Oversee the global customer support department, ensuring world-class service domestically and internationally.

Description du poste

Somero Enterprises, Inc. is seeking a Vice President of Global Customer Support to lead our worldwide support organization from either Houghton, MI or Fort Myers, FL. You will shape strategy, metrics, and processes to deliver world-class service to customers across regions.

The role requires building and guiding global teams, aligning operations with sales and engineering, and ensuring exceptional response times and issue resolution to support our growth and reputation.