VP, Global Account Operations & Performance

Colliers; Tennessee; Remote; USD 144,000 - 175,000; Full time

Benefits offered by this job

Annual bonus

401k with employer match

Paid time off

Job summary

Colliers is seeking a Senior Business Operations and Account Performance Lead to act as a strategic partner for enterprise occupier accounts in the US. You will drive finance, governance, reporting, and continuous improvement to enhance client satisfaction and account profitability.

You will collaborate with Finance, Procurement, Transaction Management, Lease Administration, and Workplace Strategy to deliver governance, budgeting, forecasting, and performance insights.

Qualifications

• 7‑12 years of experience in commercial real estate operations, business operations, finance, consulting, analytics, or related functions.
• Bachelor’s degree in Business, Finance, Real Estate, Economics, Analytics, or a related discipline.
• Experience supporting Fortune 500 clients and multi-market portfolios.
• Knowledge of transaction management, lease administration, occupancy planning, project management, procurement, or account operations functions.
• Strong financial analysis, forecasting, reporting, and business intelligence capabilities.
• Advanced proficiency in Power BI, Microsoft Excel, financial modeling, and reporting tools.

Responsibilities

• Lead the development and execution of account governance programs, operational reviews, and executive reporting initiatives.
• Coordinate Quarterly Business Reviews, governance meetings, and performance review discussions with client stakeholders.
• Develop client‑facing presentations, executive summaries, performance scorecards, and leadership communications.
• Ensure consistency, accuracy, and alignment across client deliverables, reporting packages, and service line communications.
• Support annual business planning, strategic planning, and account operating plan initiatives.
• Identify operational risks, opportunities, and trends impacting account performance and recommend appropriate actions.

Education

Bachelor’s degree in Business, Finance, Real Estate, Economics, Analytics, or a related discipline

Tools

Power BI

Microsoft Excel

Job description

Colliers is seeking a Senior Business Operations and Account Performance Lead to act as a strategic partner for enterprise occupier accounts in the US. You will drive finance, governance, reporting, and continuous improvement to enhance client satisfaction and account profitability.

You will collaborate with Finance, Procurement, Transaction Management, Lease Administration, and Workplace Strategy to deliver governance, budgeting, forecasting, and performance insights.