Remote VP, Account Operations & Performance Leader

Colliers

North Carolina

Remote

USD 144,000 - 175,000

Full time

2 days ago

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Benefits offered by this job

401k with employer match

Health insurance

Paid time off and holidays

Parental leave

Unlimited time off (senior roles)

Remote work options

Life/AD&D insurance

Disability coverage

Wellness programs

Employee assistance

Job summary

Colliers is seeking a Business Operations and Account Performance Lead to partner with enterprise occupier accounts. You will drive operational performance, financial management, governance, and executive reporting to improve client satisfaction and profitability.

The role collaborates with Finance, Procurement, Transaction Management, and Workplace Strategy to execute operations and strategic plans. The position emphasizes data analytics, governance, and continuous improvement, with extensive

Qualifications

7–12 years of experience in commercial real estate operations, business operations, finance, analytics, or related functions.
Bachelor’s degree in Business, Finance, Real Estate, Economics, Analytics, or a related discipline.
Experience supporting large corporate clients, enterprise accounts, or complex service delivery environments.
Experience supporting Fortune 500 clients and multi-market portfolios.
Knowledge of transaction management, lease administration, occupancy planning, project management, procurement, or account operations functions.
Strong financial analysis, forecasting, reporting, and business intelligence capabilities.
Advanced proficiency in Power BI, Microsoft Excel, financial modeling, and reporting tools.
Demonstrated ability to prepare executive‑level reports, presentations, and strategic recommendations.

Responsibilities

Lead account governance programs, operational reviews, and executive reporting initiatives.
Coordinate Quarterly Business Reviews, governance meetings, and performance review discussions with client stakeholders.
Develop client-facing presentations, executive summaries, performance scorecards, and leadership communications.
Ensure consistency, accuracy, and alignment across client deliverables, reporting packages, and service line communications.
Support annual business planning, strategic planning, and account operating plan initiatives.
Identify operational risks, opportunities, and trends impacting account performance and recommend appropriate actions.
Develop and maintain account financial forecasts, profitability models, and operational performance reporting.
Monitor EBITDA performance, profitability trends, revenue forecasts, and budget performance through Power BI and related reporting platforms.
Analyze financial and operational trends to support strategic business decisions and account planning.
Partner with Finance and Account Leadership to support budgeting, forecasting, accruals, profitability reviews, and financial governance.
Support purchase order management, invoicing processes, revenue tracking, and financial reconciliations.
Prepare quarterly and annual financial reviews comparing actual performance against forecasted results.
Identify opportunities to improve account profitability, operational efficiency, and financial performance.
Oversee KPI collection, validation, governance, and reporting across account functions.
Monitor performance against service level agreements, client objectives, operational commitments, and strategic priorities.
Develop executive dashboards and performance scorecards that provide meaningful business insights.
Support development and implementation of performance improvement plans when operational gaps or risks are identified.
Establish performance measurement frameworks that improve accountability and visibility across service delivery teams.
Develop and maintain advanced reporting solutions utilizing Excel, Power BI, and business intelligence tools.
Consolidate, validate, and analyze data from multiple operational and financial systems.
Produce monthly, quarterly, and annual reporting packages supporting account leadership and client stakeholders.
Deliver profitability analysis, savings reporting, portfolio reporting, operational scorecards, and executive dashboards.
Translate complex data into concise business insights and actionable recommendations.
Support data governance initiatives that improve reporting accuracy, consistency, and transparency.
Identify opportunities to improve business processes, governance controls, operational consistency, and reporting effectiveness.
Develop and implement process improvement initiatives across service lines and account functions.
Create scalable reporting frameworks and standardized operating procedures.
Lead initiatives focused on workflow optimization, productivity enhancement, and service delivery improvements.
Support change management efforts related to operational enhancements and strategic initiatives.
Partner closely with Colliers and Client's Finance, Procurement, Transaction Management, Lease Administration, Project Management, Workplace Strategy, and Occupancy Planning teams.
Lead operational reviews, KPI discussions, governance meetings, and account performance discussions.
Present business performance, operational metrics, strategic recommendations, and improvement opportunities to leadership and client stakeholders.
Influence decision-making across matrixed teams without direct reporting authority.
Support complex account initiatives, strategic projects, and business transformation efforts.
Lead supplier diversity reporting, governance, and performance monitoring efforts.
Track diverse supplier participation and identify opportunities to expand engagement.
Manage supplier diversity reporting platforms and performance metrics.
Support client diversity, inclusion, sustainability, and responsible procurement initiatives.
Develop client‑facing communications and reporting highlighting program achievements and opportunities.
Collaborate with suppliers, procurement teams, and client stakeholders to advance strategic program objectives.
Review transaction, revenue, and operational documentation for compliance and accuracy.
Support revenue recognition, invoicing governance, and accounts receivable management activities.
Monitor payment status and support issue resolution where required.
Assist with revenue recovery initiatives and operational problem resolution.
Establish and maintain operational controls that improve reporting integrity, financial accuracy, and governance compliance.
Identify operational risks and implement mitigation strategies to protect client and business interests.
What skills we need
7‑12 years of experience in commercial real estate operations, business operations, finance, analytics, or related functions.
Bachelor’s degree in Business, Finance, Real Estate, Economics, Analytics, or a related discipline.
Experience supporting large corporate clients, enterprise accounts, or complex service delivery environments.
Experience supporting Fortune 500 clients and multi-market portfolios.
Knowledge of transaction management, lease administration, occupancy planning, project management, procurement, or account operations functions.
Strong financial analysis, forecasting, reporting, and business intelligence capabilities.
Advanced proficiency in Power BI, Microsoft Excel, financial modeling, and reporting tools.
Demonstrated ability to prepare executive‑level reports, presentations, and strategic recommendations.