Operations Supervisor

Aptive Environmental, LLC; Los Angeles (CA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Annual performance bonus

Yearly incentive trip

Company iPhone provided

Company gas card provided

Group Health, Dental, and Vision plans

Pet insurance, Life insurance, and EAP

Job summary

Aptive Environmental, LLC is seeking a hands-on Operations Supervisor to lead a local field operations team in the Los Angeles area. The role focuses on quality, service and a memorable customer experience, with a competitive salary and growth opportunities.

You will manage service professionals, balance labor with production, and ensure compliance with all licensing and safety standards while driving customer revenue and satisfaction across the team.

Qualifications

• Excellent verbal, written, and communication skills.
• Interpersonal and collaboration skills.
• Strong analytical and problem‑solving skills.
• Ability to analyze information and think systematically.
• Strong ability to lead and manage a team.
• Proficient with Google drive functions or related software.
• A US driver’s license that has been valid for a minimum of 3 years is required.
• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years).
• A drug test and background check will be performed on all new hires.
• Ability to obtain and maintain all license/certificates as required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive services.

Responsibilities

• Responsible for customer retention, employee retention and improving customer revenue for their assigned team.
• Meet requirements for personal service production.
• Continually monitor and balance labor utilization with production in order to optimize overall efficiencies.
• Manage payroll for all Service Professionals and Lead Service Professionals within the team.
• Strive to achieve high operational efficiency and effective labor management.
• Growth and success of areas by ensuring safe and efficient delivery of quality services.
• Execute plans for improvement of deficiencies identified by leadership for the team and report the progress.
• Meet KPI standards.
• Create a positive atmosphere of learning and growth for all Service Professionals.
• Actively seeks opportunities to develop, improve and innovate themselves and their teams.
• Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools.
• Review Service Professional performance metrics with the Operations Manager.
• Manage, maintain, and ensure the delivery of high‑level service quality from your Service Professional.
• Deliver excellent customer service to potential and existing customers.
• Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion.
• Collaborate with Operation Manager and Regional Trainer to support service standards and expectations in the field.
• Remain compliant with state and federal laws, regulations, and licensing.
• Obtain local and state licensing.

Skills

Excellent communication

Interpersonal skills

Team leadership

Analytical thinking

Problem-solving

Google Drive proficiency

US driver’s license

Clean driving record

Drug test/background check

License/certificates compliance

Tools

Google Drive

Job description

Location Zip Code: 91406-1702 Job Family: Operations Supervisors

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our leadership team! The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience.

This is a full-time position located in the Los Angeles, CA area.

What we offer:

• Competitive annual salary $65,000.00-70,304.00/ year
• Annual performance bonus
• Yearly incentive trip
• Company iPhone provided
• Save money from driving our vehicle
• Company gas card provided
• Group Health, Dental, and Vision plans
• Pet insurance, Life insurance, and EAP benefits
• 401K with employer match up to 4%
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture and much more!

Responsibilities include:

• Responsible for customer retention, employee retention and improving customer revenue for their assigned team
• Meet requirements for personal service production
• Continually monitor and balance labor utilization with production in order to optimize overall efficiencies
• Manage payroll for all Service Professionals and Lead Service Professionals within the team
• Strive to achieve high operational efficiency and effective labor management
• Growth and success of areas by ensuring safe and efficient delivery of quality services
• Execute plans for improvement of deficiencies identified by leadership for the team and report the progress
• Meet KPI standards
• Create a positive atmosphere of learning and growth for all Service Professionals
• Actively seeks opportunities to develop, improve and innovate themselves and their teams
• Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools
• Review Service Professional performance metrics with the Operations Manager
• Manage, maintain, and ensure the delivery of high‑level service quality from your Service Professional
• Deliver excellent customer service to potential and existing customers
• Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion
• Collaborate with Operation Manager and Regional Trainer to support service standards and expectations in the field
• Remain compliant with state and federal laws, regulations, and licensing.
• Obtain local and state licensing.

Qualifications:

• Excellent verbal, written, and communication skills
• Interpersonal and collaboration skills
• Strong analytical and problem‑solving skills
• Ability to analyze information and think systematically
• Strong ability to lead and manage a team
• Proficient with Google drive functions or related software
• A US driver’s license that has been valid for a minimum of 3 years is required
• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)
• A drug test and background check will be performed on all new hires
• Ability to obtain and maintain all license/certificates as required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive services
• Aptive Environmental: Aptive Intelligent Pest Control™ is redefining the industry with a smarter, more proactive approach to pest control. By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead.

Aptive is a pioneer in the pest control industry. We geek out so our customers don’t freak out. You never thought bugs could be this cool. Our culture is built on accountability, discipline, and high integrity—we work hard and have fun doing it. Aptive has been recognized for both its impact and workplace culture, including Inc. Magazine’s Best in Business and Best of State, Glassdoor’s Top 100 U.S. Workplaces, and Entrepreneur Magazine’s Best Companies in America. And we’re just getting started. To learn more, visit www.aptivepestcontrol.com or follow Aptive on Facebook (@AptivePestControl), Instagram (@Aptive.PestControl), and LinkedIn (@AptiveEnvironmental).

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please inform your recruiter.

Aptive is more than just pest control. We take extra care treating homes and creating happy, healthy places to live. Our mission is Every Home Enjoyed™.

Aptive is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us: Aptive Environmental provides award‑winning residential pest services to more than 5,000 cities across North America. Co‑founded in 2015 by Vess Pearson and David Royce, Aptive launched, becoming an industry‑leader in pest control and a globally recognized brand. In 2020, with more than a million customers, Aptive was named by PCT Magazine as the 7th largest pest control company in the nation out of 20,000 competitors. In 2019 Aptive was the youngest company featured on Glassdoor’s Top 100 US workplaces and is currently ranked one of Entrepreneur Magazine’s Best Companies in America. Aptive is also a proud member of the EPA’s Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation “United to Beat Malaria” to help stop the spread of Malaria transmitted by mosquitoes. Aptive is committed to protecting the places we love because home matters.