Operations Supervisor

Aptive Environmental; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive annual salary $50,000-65,000

Annual performance bonus

Yearly incentive trip

Company iPhone provided

Company gas card provided

Group Health, Dental, and Vision plans

401K with employer match up to 4%

Paid holidays and paid time off

Opportunity for advancement

Upbeat and exciting company culture

Job summary

Aptive Environmental is seeking an Operations Supervisor to lead a local field operations team in Charlotte, NC. This full-time role focuses on ensuring quality service and customer satisfaction, with responsibilities including managing payroll, customer retention, and achieving operational efficiency.

The ideal candidate has excellent communication and leadership skills, a clean driving record, and the ability to obtain necessary licenses. Competitive salary and benefits package offered.

Qualifications

• Excellent verbal, written, and communication skills.
• Interpersonal and collaboration skills.
• Strong analytical and problem-solving skills.
• Strong ability to lead and manage a team.
• A clean driving record is required.

Responsibilities

• Responsible for customer retention and improving customer revenue.
• Manage payroll for all Service Professionals.
• Strive for high operational efficiency.
• Deliver excellent customer service.
• Perform pest control services at scheduled appointments.

Skills

Verbal communication skills

Analytical skills

Leadership

Collaboration skills

Problem-solving skills

Proficient with Google drive functions

Job description

Location Zip Code: 28217

Job Family: Operations Supervisors

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our leadership team! The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience. This is a full-time position located in the Charlotte, NC area.

What We Offer

• Competitive annual salary $50,000-65,000/ year
• Annual performance bonus
• Yearly incentive trip
• Company iPhone provided
• Save money from driving our vehicle
• Company gas card provided
• Group Health, Dental, and Vision plans
• Pet insurance, Life insurance, and EAP benefits
• 401K with employer match up to 4%
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture and much more!

Responsibilities Include

• Responsible for customer retention, employee retention and improving customer revenue for their assigned team
• Meet requirements for personal service production
• Continually monitor and balance labor utilization with production in order to optimize overall efficiencies
• Manage payroll for all Service Professionals and Lead Service Professionals within the team
• Strive to achieve high operational efficiency and effective labor management
• Growth and success of areas by ensuring safe and efficient delivery of quality services
• Execute plans for improvement of deficiencies identified by leadership for the team and report the progress
• Meet KPI standards
• Create a positive atmosphere of learning and growth for all Service Professionals
• Actively seeks opportunities to develop, improve and innovate themselves and their teams
• Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools
• Review Service Professional performance metrics with the Operations Manager
• Manage, maintain, and ensure the delivery of high-level service quality from your Service Professional
• Deliver excellent customer service to potential and existing customers
• Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion
• Collaborate with Operation Manager and Regional Trainer to support service standards and expectations in the field
• Remain compliant with state and federal laws, regulations, and licensing.
• Obtain local and state licensing

Qualifications

• Excellent verbal, written, and communication skills
• Interpersonal and collaboration skills
• Strong analytical and problem-solving skills
• Ability to analyze information and think systematically
• Strong ability to lead and manage a team
• Proficient with Google drive functions or related software
• A US driver’s license that has been valid for a minimum of 3 years is required
• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)
• A drug test and background check will be performed on all new hires
• Ability to obtain and maintain all license/certificates as required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive services

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please inform your recruiter.