VP, Fan Experience & Stadium Atmosphere

New York City Football Club LLC; New York (NY); On-site; USD 158,000 - 193,000; Full time

Benefits offered by this job

Health insurance

401K match

Ticket benefits – complimentary NYCFC

Wellness programs

Team outings and events

Job summary

New York City Football Club is seeking a Vice President, Fan Experience to lead the club’s fan experience vertical across Etihad Park, integrating fan journeys at matchdays and major events. You will drive retention, revenue and a premier stadium atmosphere by aligning match presentation, retail, events, and supporter culture across physical and digital touchpoints.

The role requires a strategic, data-driven leader who can manage budgets, grow partnerships, and motivate a high-performance team

Qualifications

• Bachelor’s degree required, or equivalent experience.
• MBA or advanced degree highly preferred.
• 10+ years of leadership in sports/fan experience roles, 8+ years in fan experience.

Responsibilities

• Oversee end-to-end fan journeys for matchdays and major events.
• Lead cross-functional collaboration within Marketing and across the club.
• Leverage data and insights to improve stadium experience.
• Drive fan retention, referrals and incremental revenue.
• Lead seasonal theme nights and recruit new fans.

Skills

Leadership

Fan experience

Data-driven decisions

Collaboration

Budget management

Education

Bachelor's degree

MBA or advanced degree

Job description

New York City Football Club is seeking a Vice President, Fan Experience to lead the club’s fan experience vertical across Etihad Park, integrating fan journeys at matchdays and major events. You will drive retention, revenue and a premier stadium atmosphere by aligning match presentation, retail, events, and supporter culture across physical and digital touchpoints.

The role requires a strategic, data-driven leader who can manage budgets, grow partnerships, and motivate a high-performance team