Employee Experience & Guest Service Lead

ASM Global Group; New York (NY); On-site; USD 36,000 - 39,000; Full time

Job summary

Legends Global is seeking an Employee and Customer Experience Team Lead for Etihad Park, NYC's first-ever soccer-specific stadium. You will drive engagement strategies, lead recognition programs, and partner to ensure a top-tier customer experience across game days and events.

Collaborate with operations and HR to foster an inclusive culture, manage the gameday service team, and monitor engagement data to support continuous improvement and exceptional guest experiences.

Qualifications

• High School Diploma required and ability to work in a fast-paced stadium environment.
• Strong attention to detail and excellent written and verbal communication are essential.
• Ability to work independently and as part of a team with flexible hours.

Responsibilities

• Design and implement employee engagement strategies for game days and events.
• Lead onboarding, recognition, and retention programs for staff and seasonal teams.
• Analyze engagement data and workforce trends to drive improvements.
• Coordinate internal communications and ensure alignment across departments.

Skills

Customer service

Team leadership

Communication

Adaptability

Attention to detail

Self-motivation

Education

High School Diploma

Job description

Legends Global is seeking an Employee and Customer Experience Team Lead for Etihad Park, NYC's first-ever soccer-specific stadium. You will drive engagement strategies, lead recognition programs, and partner to ensure a top-tier customer experience across game days and events.

Collaborate with operations and HR to foster an inclusive culture, manage the gameday service team, and monitor engagement data to support continuous improvement and exceptional guest experiences.