VP, Enterprise Release Management

New York Life; New York (NY); Hybrid; USD 148,000 - 211,000; Full time

Benefits offered by this job

Leave programs

Adoption assistance

Student loan repayment

Job summary

New York Life seeks a seasoned technology leader to become Corporate Vice President, Enterprise Release Manager for Agent and Field Technology. You will own the enterprise release calendar, govern changes, and ensure low-risk, compliant releases aligned with business priorities.

As part of a calendar-based model, you’ll collaborate with CAB, Change Management, and Value Streams, delivering visible readiness and minimal incidents for field-facing applications.

Qualifications

• 12+ years of experience in technology delivery, release management, or enterprise program leadership.
• 5+ years in senior leadership roles within complex, regulated enterprises (financial services or insurance preferred).
• Demonstrated experience running calendar-based enterprise release models.
• Strong knowledge of ITIL Change and Release Management practices and ServiceNow Change.
• Proven ability to communicate complex risk and tradeoffs to senior executives.
• Experience working across agent- or field-facing technology domains is strongly preferred.

Responsibilities

• Own and operate the Enterprise Release Calendar across Foundational business value streams and related change.
• Lead enterprise release planning, dependency management, and execution across multiple value streams.
• Partner with Quality Engineering to provide evidence-based release readiness for post-release stability.
• Collaborate with ServiceNow Change Management and CAB to ensure compliant, well-documented releases.
• Establish standardized release readiness, go/no-go, and risk assessment processes.
• Ensure agent experience, training readiness, and operational preparedness are central to release planning.
• Provide executive-level transparency into release readiness, risk posture, and business impact.
• Drive continuous improvement by reducing release-related incidents and emergencies.
• Build and lead an enterprise release management capability aligned to New York Life’s operating model.

Skills

Release management

ITIL

ServiceNow

Executive communication

Enterprise program leadership

Tools

ServiceNow

Job description

New York Life seeks a seasoned technology leader to become Corporate Vice President, Enterprise Release Manager for Agent and Field Technology. You will own the enterprise release calendar, govern changes, and ensure low-risk, compliant releases aligned with business priorities.

As part of a calendar-based model, you’ll collaborate with CAB, Change Management, and Value Streams, delivering visible readiness and minimal incidents for field-facing applications.