VP, Digital Growth & Member Experience (Hybrid)

Georgia's Own Credit Union; Santa Ana (CA); Hybrid; USD 180,000 - 280,000; Full time

Job summary

Georgia’s Own Credit Union seeks a visionary Vice President of Digital to lead the digital business, operating model, and member experience strategy across online and mobile platforms.

Reporting to the Senior Vice President, Digital & FinTech, this executive will drive growth, optimize self‑service adoption, and align digital capabilities with enterprise goals while establishing governance and performance management across the digital organization.

Qualifications

• 12+ years of combined experience in digital product management, design, software development, or similar areas.
• 8+ years of consumer-facing digital product delivery experience.
• 6+ years of broad financial services, e-commerce, or similar experience.
• Bachelor’s degree in Management Information Systems, Computer Science, or related field.
• Experience coordinating product development cycles and feature development schedules in the release of products to market.
• Experience leading cross‑functional teams in delivery of products/services on tight schedules.
• Demonstrated experience in digital or financial industry.
• Proven technical discipline preferred.
• Deep experience with digital banking platforms (e.g., Alkami).

Responsibilities

• Develop and execute the enterprise digital strategy in alignment with organizational objectives.
• Lead Digital as a business channel accountable for engagement, adoption, self-service utilization, and business value realization.
• Define strategic priorities, objectives, and performance expectations for digital capabilities and experiences.
• Identify opportunities to improve member acquisition, activation, engagement, retention, and lifetime value through digital channels.
• Develop recommendations and business cases supporting digital investments and capability enhancements.
• Serve as a trusted advisor to executive leadership regarding digital opportunities, challenges, risks, and market trends.

Skills

Strategic leadership

Digital CX / UX

Data analysis

Communication

Leadership presence

Agile delivery

Vendor management

Change management

Education

Bachelor’s degree in MIS/CS or related field

Tools

Alkami platform

Job description

Georgia’s Own Credit Union seeks a visionary Vice President of Digital to lead the digital business, operating model, and member experience strategy across online and mobile platforms.

Reporting to the Senior Vice President, Digital & FinTech, this executive will drive growth, optimize self‑service adoption, and align digital capabilities with enterprise goals while establishing governance and performance management across the digital organization.