VP, Digital Banking & Member Experience (Hybrid-Remote)

Credit Union of Southern California; Anaheim (CA); Hybride; USD 141 000 - 230 000; Plein temps

Avantages offerts par ce poste

Hybrid-remote schedule

Résumé du poste

Credit Union of Southern California (CU SoCal) seeks a VP of Digital Banking to lead Online and Mobile Banking, onboarding experiences, and the front-end consumer-loan application journey. The role guides strategy, operating model, and product roadmap, with collaboration across lending, technology, and operations to deliver reliable member experiences.

The position is based in Anaheim Hills, CA, with a hybrid-remote schedule (2 days in-office, 3 days remote).

Qualifications

• Eight (8) years of progressively responsible experience in digital banking, financial-services technology, digital product management, fintech, digital origination, financial-services operations, or a related discipline.
• Five (5) years of formal leadership experience, including responsibility for people leadership, performance management, strategy execution, resource allocation, and talent development.
• Experience leading leaders, multidisciplinary teams, or multiple functional areas strongly preferred.
• Bachelor’s degree in Business Administration, Finance, Information Systems, Technology, Digital Product Management, or a related discipline.

Responsabilités

• Develop, maintain, and execute the Digital Banking strategic plan, operating model, roadmap, priorities, and initiatives.
• Own the business direction, performance, and continuous improvement of Online Banking, Mobile Banking, digital servicing, and onboarding.
• Lead the consumer-loan applications work with underwriting, processing, credit decisioning, and fulfillment.
• Establish and achieve department goals and KPIs, monitor performance and drive improvements.
• Provide business leadership for Digital Banking technology, vendor evaluation, and platform optimization.
• Lead major projects, integrations, and digital transformations with cross-functional teams.

Connaissances

Digital Banking leadership

Online Banking

Mobile Banking

Vendor management

Budget management

Roadmap planning

Data-driven decisions

Formation

Bachelor’s degree in Business Administration, Finance, Information Systems, Technology, Digital Product Management

Outils

MS Office

Description du poste

Credit Union of Southern California (CU SoCal) seeks a VP of Digital Banking to lead Online and Mobile Banking, onboarding experiences, and the front-end consumer-loan application journey. The role guides strategy, operating model, and product roadmap, with collaboration across lending, technology, and operations to deliver reliable member experiences.

The position is based in Anaheim Hills, CA, with a hybrid-remote schedule (2 days in-office, 3 days remote).