VP, Design

Trustly; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible PTO

Medical, dental, vision insurances

FSA/HSA plans

Home office setup allowance

Internet stipend

401k match

Job summary

Trustly is seeking a VP of Design to own the design vision and quality across global product surfaces. You will build and lead a team of product designers, safeguarding the consumer experience during rapid growth and shaping what Trustly builds and how it feels.

You will prototype in code using AI tools and collaborate closely with product and engineering to align on strategy, shipping, and refinements. This role requires strong craft, strategic thinking, and leadership at scale.

Qualifications

• 12+ years of product design experience with at least 4 years leading design teams at a fast-growing tech company.
• Strong portfolio showing end-to-end design leadership across consumer and/or B2B products.
• Deep expertise in design systems, interaction design, and visual design; high craft standards.
• Proven ability to hire, grow, and shape design teams and culture in a fast-paced environment.
• Payments, fintech, or enterprise SaaS design experience is a strong plus.
• Effective cross-functional partner and communicator; align engineering and product on design decisions.

Responsibilities

• Set and defend the design vision, language, and quality across consumer and merchant-facing products.
• Build, lead, and mentor a design team across multiple surfaces; establish scalable processes.
• Own Trustly's design system and ensure accessibility and consistency across platforms.
• Partner with Product and Engineering leadership to integrate design throughout the product lifecycle.
• Drive user research and usability testing to ground decisions in real user needs.
• Advocate for design investment and articulate business value of exceptional experience.

Skills

Design leadership

Design systems

Interaction design

Visual design

Cross-functional collaboration

Payments/fintech experience

Job description

Who We Are At Trustly, we\'re building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

About The Design Team Trustly\'s Design team is the standard-bearer for quality across every surface our consumers and merchants touch. From checkout flows and merchant portals to internal tooling and data dashboards, Design shapes how Trustly shows up in the world — and it drives the business directly. When complex financial experiences feel simple, trustworthy, and fast, consumers convert, merchants win, and revenue follows. At Trustly, design isn\'t polish on the product; it\'s a lever on conversion rates, consumer and merchant satisfaction, and the bottom line.

About The Role As VP of Design, you will own the design vision and quality bar for Trustly\'s global product surfaces. You\'ll build and lead a team of product designers, protect the integrity of the consumer experience through periods of rapid growth, and act as a key voice in shaping what Trustly builds and how it feels. This role is for a design leader who cares deeply about craft, has the organizational savvy to protect it, and can operate at the intersection of design, product, and engineering. You\'re fluent in AI-native ways of building — prototyping in code, using AI tools to take ideas from concept to working UX, and expecting the same from your team. Design skill plus the ability to build is the new bar, and you set it.

What You\'ll Do

• Set and defend the design vision, design language, and quality standard for Trustly\'s consumer and merchant-facing products — ensuring every surface reflects a coherent, high-quality experience.
• Build, lead, and mentor a team of product designers across multiple product surfaces; establish design culture, processes, and ways of working that scale with the organization.
• Own Trustly\'s design system — ensuring consistency, accessibility, and efficiency across teams and platforms.
• Partner closely with Product and Engineering leadership to integrate design deeply into every stage of the product development cycle — strategy, shipping, experimentation, feedback, and refinement — so design stays engaged well beyond launch.
• Drive user research and usability testing practices that ground design decisions in real user needs and behaviors.
• Act as a strategic design voice in executive conversations — advocating for design investment and articulating the business value of exceptional experience.

Who You Are

• 12+ years of product design experience, with at least 4 years leading design teams at a fast-growing technology company.
• Strong portfolio demonstrating end-to-end design leadership across consumer and/or B2B products — from vision and strategy through to polished, shipped execution.
• Deep expertise in design systems, interaction design, and visual design; high standards for craft and an eye for what separates good from great.
• Proven ability to build and grow design teams and culture in a fast-paced environment — you know how to hire great designers and create the conditions for them to do their best work.
• Payments, fintech, or enterprise SaaS design experience a strong plus — comfort designing for complex, regulated, or high-stakes user contexts.
• Effective cross-functional partner and communicator — you influence without authority and can bring engineering and product along on design decisions.

Applications for this role are accepted on an ongoing basis.

SALARY RANGES IN US-BASED ROLE POSTING

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only and do not include other perks and benefits.

What We Offer

At Trustly, you\'ll have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we’re shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You\'ll be challenged and empowered to grow, making a real impact every step of the way.

Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way.

We Offer Innovative Perks And Benefits Packages That Include

• Flexible paid time off & generous PTO accrual plans
• Comprehensive medical, dental, vision, and other insurances
• FSA & HSA plans for medical and dependent care
• Home office set-up allowance
• Internet stipend
• Retirement plan match for 401k and RRSP
• Gender-neutral paid parental leave, and more!

(The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.)

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.