VP, Data & Digital Account Management

Vizient, Inc; Chicago (IL); On-site; USD 188,000 - 348,000; Full time

Benefits offered by this job

Incentive eligible

Job summary

Vizient, Inc. is seeking a Vice President of Data & Digital Account Management to lead a team responsible for managing relationships across hospitals and health systems.

You will drive net revenue retention through renewals and expansions, while partnering with Sales, Product, Marketing, and leadership to execute commercial strategies that strengthen client outcomes. You will develop leaders, shape strategic account plans, and ensure CRM discipline across the team.

Qualifications

• Relevant degree preferred; advanced degree a plus.
• 15+ years of relevant experience required.
• Leadership experience managing client-facing commercial, account management, or customer success teams required.
• Proven ability to develop leaders, drive accountability, and achieve organizational performance goals.
• Experience managing complex healthcare provider relationships and building partnerships with C-suite executives required.

Responsibilities

• Lead, coach, and develop a high-performing team of Data & Digital Account Management professionals responsible for an assigned portfolio of client relationships.
• Drive achievement of net revenue retention goals through successful contract renewals, proactive retention strategies, and identification of expansion opportunities across existing accounts.
• Foster a culture of accountability, collaboration, and client focus while developing talent and building future leaders within the Account Management organization.
• Coach account managers in developing strategic account plans that align client priorities with Vizient Data & Digital solutions and broader enterprise capabilities.
• Partner with Sales, Enterprise Account Management, and Service Delivery leadership to identify and execute cross-sell and upsell opportunities that increase client value and expand Vizient relationships.
• Monitor account health, renewal pipelines, revenue forecasts, and client engagement activities to proactively identify risks and implement mitigation strategies.
• Provide executive leadership for executive-level client relationships, participating in strategic meetings, business reviews, and escalated client situations as needed.
• Ensure consistent execution of account management best practices, renewal processes, forecasting, and CRM discipline across the team.
• In collaboration with Product Management, Marketing, R&D, and other internal stakeholders, communicate voice-of-the-customer insights that inform product enhancements and commercial strategy.
• Contribute as a member of the Data & Digital Commercial Leadership Team by helping shape organizational priorities, commercial strategies, talent development, and operational excellence initiatives.
• Promote collaboration across Data & Digital and the broader Vizient organization to deliver an integrated client experience and maximize member value.

Skills

Revenue retention

Executive client relationships

Team leadership

Strategic planning

Healthcare industry knowledge

Education

Advanced degree preferred

Relevant degree

Job description

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Vice President, Data & Digital Account Management Summary

In this role, you will lead a team of Data & Digital Account Managers (Principals and Associate Principals) responsible for managing Vizient Data & Digital relationships across an assigned portfolio of hospitals and health systems.

You will be accountable for achieving net revenue retention through successful renewals, client satisfaction, and expansion of existing relationships via partnership with the D&D Sales Teams.

As a member of the Data & Digital Commercial Leadership Team, you will partner closely with Sales, Service Delivery, Product Management, Marketing, Enterprise Account Management, and executive leadership to execute commercial strategies that strengthen client partnerships, improve client outcomes, and drive sustainable growth.

Responsibilities

• Lead, coach, and develop a high-performing team of Data & Digital Account Management professionals responsible for an assigned portfolio of client relationships.
• Drive achievement of net revenue retention goals through successful contract renewals, proactive retention strategies, and identification of expansion opportunities across existing accounts.
• Foster a culture of accountability, collaboration, and client focus while developing talent and building future leaders within the Account Management organization.
• Coach account managers in developing strategic account plans that align client priorities with Vizient Data & Digital solutions and broader enterprise capabilities.
• Partner with Sales, Enterprise Account Management, and Service Delivery leadership to identify and execute cross-sell and upsell opportunities that increase client value and expand Vizient relationships.
• Monitor account health, renewal pipelines, revenue forecasts, and client engagement activities to proactively identify risks and implement mitigation strategies.
• Provide executive leadership for executive-level client relationships, participating in strategic meetings, business reviews, and escalated client situations as needed.
• Ensure consistent execution of account management best practices, renewal processes, forecasting, and CRM discipline across the team.
• In collaboration with Product Management, Marketing, R&D, and other internal stakeholders, communicate voice-of-the-customer insights that inform product enhancements and commercial strategy.
• Contribute as a member of the Data & Digital Commercial Leadership Team by helping shape organizational priorities, commercial strategies, talent development, and operational excellence initiatives.
• Promote collaboration across Data & Digital and the broader Vizient organization to deliver an integrated client experience and maximize member value.

Qualifications

• Relevant degree preferred; advanced degree a plus.
• 15 or more years of relevant experience required.
• Leadership experience managing client-facing commercial, account management, or customer success teams required.
• Highly successful, C-suite level individual contributors encouraged to apply as well.
• Demonstrated success leading teams responsible for revenue retention, executive client relationships and commercial growth.
• Experience managing complex healthcare provider relationships and building partnerships with C-suite executives required.
• Proven ability to develop leaders, drive accountability, and achieve organizational performance goals.
• Strong strategic planning, business acumen and analytical skills with the ability to translate strategy into execution.
• Executive presence with exceptional communication, presentation and influencing skills.
• Ability to balance collaborative relationships across diverse crossfunctional teams.
• Ability to travel regularly and expeditiously throughout the year.

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances.

The current salary range for this role is $187,800.00 to $348,300.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

Working at Vizient means shaping the future of healthcare, every day. Alongside our clients, we're building a healthier, more human healthcare system. We connect people, data, and solutions to enable healthcare organizations to improve financial sustainability, enhance system performance, and deliver better care.

Headquartered in Irving, Texas, with 11 offices across the United States, Vizient has more than 5,000 employees who bring deep expertise and a shared commitment to transforming healthcare. Together, we're solving some of the industry's most complex challenges while creating opportunities to learn, grow, and drive lasting change for healthcare organizations and the communities they serve.

Through our enterprise of companies, we deliver meaningful impact across the continuum of care:

• Apexus - The exclusive contractor for 340B Drug Pricing Program, managed by the Health Resources and Services Administration.
• aptitude - The industry's first online direct contracting market, supporting self-contracting activity between hospitals and suppliers.
• Kaufman Hall - Leading healthcare advisory services to support our clients in achieving financial, clinical, and operational excellence.
• Provista - Proven supply chain partner specializing in extended, diagnostic, and preventive care facilities, including surgery centers, home health, and senior living.

Click here for Vizient Careers Home Page.