Service Delivery Executive

Vizient, Inc; United States; On-site; USD 118,000 - 206,000; Full time

Benefits offered by this job

Benefits plan

Job summary

Vizient, Inc. is seeking a seasoned healthcare strategy and performance improvement professional to advise hospital/client executives.

You will align analytics and Vizient capabilities with organizational goals to drive measurable improvements in care quality, throughput, and costs. You will deliver actionable insights across clinical, operational, and market data, guiding leadership discussions and shaping strategic recommendations for system-wide optimization.

Qualifications

• 7+ years of healthcare strategy or performance improvement experience.
• Experience advising hospital and health system leadership.
• Ability to translate analytics into strategic action.

Responsibilities

• Advise client executives on strategic priorities and performance improvement opportunities by aligning Vizient analytics, capabilities, and service solutions with organizational goals.
• Deliver actionable insights using clinical, operational, quality, utilization, cost, strategic, market, and supply analytics to inform client decision-making.
• Identify and prioritize system-level and individual hospital opportunities and translate analytics into strategic recommendations and measurable improvement initiatives.
• Guide strategic and performance improvement discussions with client leadership, including C-suite executives, and influence key factors such as leadership alignment, culture, organizational structure, and operational practices.
• Develop, execute, measure, and sustain performance improvement plans addressing quality of care, capacity and throughput, length of stay, workforce productivity, utilization, and cost performance.
• Influence client participation in Vizient analytic and service offerings to increase adoption, engagement, outcomes, and demonstrated value.
• Develop and execute action plans that strengthen client engagement, improve satisfaction, and contribute to account planning and a seamless client experience.
• Collaborate with internal product, analytics, data, advisory, and account teams to address client needs and support data integrity, health, and optimization.
• Support retention and growth by identifying additional service and subscription opportunities, contributing to sales efforts, and developing an opportunity pipeline.
• Measure and communicate performance improvement outcomes to demonstrate the value generated through Vizient solutions and support sustained client success.

Skills

7+ years experience

Healthcare strategy

Leadership in healthcare

Education

Relevant degree

Job description

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Responsibilities:

• Advise client executives on strategic priorities and performance improvement opportunities by aligning Vizient analytics, capabilities, and service solutions with organizational goals.
• Deliver actionable insights using clinical, operational, quality, utilization, cost, strategic, market, and supply analytics to inform client decision-making.
• Identify and prioritize system-level and individual hospital opportunities and translate analytics into strategic recommendations and measurable improvement initiatives.
• Guide strategic and performance improvement discussions with client leadership, including C-suite executives, and influence key factors such as leadership alignment, culture, organizational structure, and operational practices.
• Develop, execute, measure, and sustain performance improvement plans addressing quality of care, capacity and throughput, length of stay, workforce productivity, utilization, and cost performance.
• Influence client participation in Vizient analytic and service offerings to increase adoption, engagement, outcomes, and demonstrated value.
• Develop and execute action plans that strengthen client engagement, improve satisfaction, and contribute to account planning and a seamless client experience.
• Collaborate with internal product, analytics, data, advisory, and account teams to address client needs and support data integrity, health, and optimization.
• Support retention and growth by identifying additional service and subscription opportunities, contributing to sales efforts, and developing an opportunity pipeline.
• Measure and communicate performance improvement outcomes to demonstrate the value generated through Vizient solutions and support sustained client success.

Qualifications:

• Relevant degree preferred.
• 7 or more years of relevant experience required.
• Experience in healthcare quality improvement, performance improvement, operations, or healthcare strategy required, preferably in a leadership capacity.
• Demonstrated experience using operational and quality data to develop strategic recommendations and drive measurable performance improvement.
• Experience presenting to and advising hospital and health system C-suite leaders required.
• Experience interpreting and applying clinical, operational, quality, utilization, cost, market, and/or supply chain data.
• Understanding of healthcare operational performance measures, including length of stay, capacity and throughput, workforce productivity, and overtime, and their strategic implications preferred.
• Performance improvement leadership, healthcare strategy, and project management experience preferred.
• Acute care healthcare experience and Certified Professional in Healthcare Quality (CPHQ) certification preferred.
• Willingness to travel.

Estimated Hiring Range: At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $117,600.00 to $206,000.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

Working at Vizient means shaping the future of healthcare, every day. Alongside our clients, we're building a healthier, more human healthcare system. We connect people, data, and solutions to enable healthcare organizations to improve financial sustainability, enhance system performance, and deliver better care.

Headquartered in Irving, Texas, with 11 offices across the United States, Vizient has more than 5,000 employees who bring deep expertise and a shared commitment to transforming healthcare. Together, we're solving some of the industry's most complex challenges while creating opportunities to learn, grow, and drive lasting change for healthcare organizations and the communities they serve.

Through our enterprise of companies, we deliver meaningful impact across the continuum of care:

• Apexus - The exclusive contractor for 340B Drug Pricing Program, managed by the Health Resources and Services Administration.
• aptitude - The industry's first online direct contracting market, supporting self-contracting activity between hospitals and suppliers.
• Kaufman Hall - Leading healthcare advisory services to support our clients in achieving financial, clinical, and operational excellence.
• Provista - Proven supply chain partner specializing in extended, diagnostic, and preventive care facilities, including surgery centers, home health, and senior living.

Click here for Vizient Careers Home Page.