VP, Data & Digital Account Management

Vizient; Chicago (IL); On-site; USD 188,000 - 348,000; Full time

Job summary

Vizient in Chicago seeks a Vice President, Data & Digital Account Management to lead a team of Principals and Associate Principals responsible for managing hospital and health system relationships. You will drive net revenue retention through renewals, client satisfaction, and expansion with D&D Sales Teams.

As a member of the Commercial Leadership Team, you will collaborate with Sales, Product Management, Marketing, and Enterprise Account Management to execute strategies that strengthen

Qualifications

• 15 or more years of relevant experience required.
• Leadership experience managing client-facing commercial, account management, or customer success teams.
• Experience managing complex healthcare provider relationships and building partnerships with C-suite executives.
• Strong strategic planning, business acumen, and analytical skills.
• Executive presence with exceptional communication and influencing skills.
• Ability to travel regularly throughout the year.

Responsibilities

• Lead, coach, and develop a high-performing team of Data & Digital Account Management professionals responsible for an assigned portfolio of client relationships.
• Drive achievement of net revenue retention goals through contract renewals, proactive retention strategies, and expansion opportunities.
• Foster a culture of accountability, collaboration, and client focus while developing talent and future leaders.
• Coach account managers in developing strategic account plans aligning client priorities with Vizient Data & Digital solutions.
• Partner with Sales, Enterprise Account Management, and Service Delivery leadership to identify and execute cross-sell and upsell opportunities.
• Monitor account health, renewal pipelines, revenue forecasts, and client engagement activities.
• Provide executive leadership for executive-level client relationships and strategic meetings as needed.
• Ensure CRM discipline and renewal processes are followed across the team.
• Collaborate with Product Management, Marketing, R&D to communicate voice-of-the-customer insights.
• Contribute to organizational priorities, commercial strategies, and operational excellence initiatives.
• Promote collaboration across the organization to deliver an integrated client experience.

Skills

Leadership

Revenue retention

Executive presence

Strategic planning

Client relationships

Cross-functional collaboration

Communication

Influencing

Travel readiness

Education

Bachelors degree

Advanced degree preferred

Tools

CRM systems

Job description

Excited to grow your career?

We value our talented employees and instill an environment where you feel engaged, satisfied and able to contribute your unique skills and talents while living and working as your authentic self. We provide extensive opportunities for personal and professional development, building employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Our people make all the difference in our success.

Vice President, Data & Digital Account Management

Summary

• In this role, you will lead a team of Data & Digital Account Managers (Principals and Associate Principals) responsible for managing Vizient Data & Digital relationships across an assigned portfolio of hospitals and health systems. You will be accountable for achieving net revenue retention through successful renewals, client satisfaction, and expansion of existing relationships via partnership with the D&D Sales Teams.
• As a member of the Data & Digital Commercial Leadership Team, you will partner closely with Sales, Service Delivery, Product Management, Marketing, Enterprise Account Management, and executive leadership to execute commercial strategies that strengthen client partnerships, improve client outcomes, and drive sustainable growth.

Responsibilities

• Lead, coach, and develop a high-performing team of Data & Digital Account Management professionals responsible for an assigned portfolio of client relationships.
• Drive achievement of net revenue retention goals through successful contract renewals, proactive retention strategies, and identification of expansion opportunities across existing accounts.
• Foster a culture of accountability, collaboration, and client focus while developing talent and building future leaders within the Account Management organization.
• Coach account managers in developing strategic account plans that align client priorities with Vizient Data & Digital solutions and broader enterprise capabilities.
• Partner with Sales, Enterprise Account Management, and Service Delivery leadership to identify and execute cross-sell and upsell opportunities that increase client value and expand Vizient relationships.
• Monitor account health, renewal pipelines, revenue forecasts, and client engagement activities to proactively identify risks and implement mitigation strategies.
• Provide executive leadership for executive-level client relationships, participating in strategic meetings, business reviews, and escalated client situations as needed.
• Ensure consistent execution of account management best practices, renewal processes, forecasting, and CRM discipline across the team.
• In collaboration with Product Management, Marketing, R&D, and other internal stakeholders, communicate voice-of-the-customer insights that inform product enhancements and commercial strategy.
• Contribute as a member of the Data & Digital Commercial Leadership Team by helping shape organizational priorities, commercial strategies, talent development, and operational excellence initiatives.
• Promote collaboration across Data & Digital and the broader Vizient organization to deliver an integrated client experience and maximize member value.

Qualifications

• Relevant degree preferred; advanced degree a plus.
• 15 or more years of relevant experience required.
• Leadership experience managing client-facing commercial, account management, or customer success teams required. Highly successful, C-suite level individual contributors encouraged to apply as well.
• Demonstrated success leading teams responsible for revenue retention, executive client relationships, and commercial growth.
• Experience managing complex healthcare provider relationships and building partnerships with C-suite executives required.
• Proven ability to develop leaders, drive accountability, and achieve organizational performance goals.
• Strong strategic planning, business acumen, and analytical skills with the ability to translate strategy into execution.
• Executive presence with exceptional communication, presentation, and influencing skills.
• Ability to build collaborative relationships across diverse cross-functional teams.
• Ability to travel regularly and expeditiously throughout the year to meet client and business needs.

Career Framework

Executive - VP (E2)

Estimated Hiring Range

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $187,800.00 to $348,300.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers