Senior CX Insights Associate - Card & Connected Commerce

Testing Site - JPMC; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Testing Site - JPMC in New York is seeking a Senior Associate to deepen expertise in customer experience insights for Card & Connected Commerce. You will leverage diverse data sources and research methods to identify pain points, trends, and translate insights into actionable recommendations for strategy and customer experience improvements.

The role emphasizes strong analytical skills, cross-functional collaboration, and effective communication to drive data-driven CX initiatives and business

Qualifications

• Strong analytical capabilities with ability to translate data into actionable insights.
• Excellent written and verbal communication for diverse audiences.
• Proven ability to collaborate with cross-functional teams.
• Attention to detail and strong organizational skills.

Responsibilities

• Aggregate and analyze CX data from multiple sources to identify trends, pain points, and opportunities across Card & Connected Commerce.
• Synthesize findings into clear, actionable insights for partners and leadership.
• Monitor and interpret NPS and other customer feedback metrics, highlighting challenges and recommending solutions.
• Collaborate with cross-functional teams to prioritize and implement CX improvements.
• Proactively communicate insights and recommendations to stakeholders, ensuring alignment and driving action.
• Support the development of business cases for CX initiatives based on data-driven insights.

Skills

Analytical skills

Data interpretation

Clear communication

Cross-functional collaboration

MS Excel

PowerPoint

Data visualization

Education

Bachelor's degree

Master's degree preferred

Tools

MS Excel

PowerPoint

Data visualization tools

Job description

Testing Site - JPMC in New York is seeking a Senior Associate to deepen expertise in customer experience insights for Card & Connected Commerce. You will leverage diverse data sources and research methods to identify pain points, trends, and translate insights into actionable recommendations for strategy and customer experience improvements.

The role emphasizes strong analytical skills, cross-functional collaboration, and effective communication to drive data-driven CX initiatives and business