VP Customer Success & Growth for Enterprise AI

Videa; Boston (MA); On-site; USD 220,000 - 260,000; Full time

Benefits offered by this job

Competitive comp & equity

Unlimited PTO

Dental & vision coverage

Medical contributions

AI platform work

Supportive team

Job summary

Videa, located in Boston, seeks a VP of Customer Success to own the post-sale onboarding and expansion engine, managing rollout, customer health, and strategic growth of DSO accounts, while aligning Sales, Clinical Success, Product and Partnerships across the lifecycle.

The role partners with leadership to shape long-term customer value, GTM strategy, and product direction, enabling Enterprise and Mid-Market customers to realize measurable clinical and financial value while expanding AI platform

Responsibilities

• Lead strategic account leadership across Enterprise and Mid-market segments.
• Design pilot frameworks to demonstrate financial and clinical value, and drive expansion across existing customers.
• Recruit, develop, and stand up the Account Management organization and playbook, including account planning and QBR processes.
• Partner with Product to shape roadmap and product packaging based on customer insights.
• Support Sales and Marketing by providing deal support and priming customers for referenceability.
• Establish scalable team operating rhythms, revenue forecasting, pipeline visibility, and expansion tracking systems.

Job description

Videa, located in Boston, seeks a VP of Customer Success to own the post-sale onboarding and expansion engine, managing rollout, customer health, and strategic growth of DSO accounts, while aligning Sales, Clinical Success, Product and Partnerships across the lifecycle.

The role partners with leadership to shape long-term customer value, GTM strategy, and product direction, enabling Enterprise and Mid-Market customers to realize measurable clinical and financial value while expanding AI platform