VP, Customer Success - EMEA Growth & Retention

Energy Exemplar Pty Ltd; United States; Remote; USD 180,000 - 280,000; Full time

Job summary

Energy Exemplar is seeking the Vice President, Customer Success – EMEA to drive net ARR growth across the existing customer base and own the post‑sale commercial strategy, ensuring renewals, expansion, and increasing lifetime value.

You will lead a high‑performing, geographically distributed CS team, collaborate with Sales, Solutions, Marketing and Training, and align go‑to‑market efforts to strengthen pipeline and maximize retention, adoption and value across the EMEA region.

Qualifications

• BS/BA degree in Business Management, Strategy, Economics, Communications, Electrical Engineering, or equivalent.
• 10+ years’ experience in a fast-growing SaaS business.
• Experience leveraging AI and automation tools to drive retention, expansion, and operational efficiency.
• 5+ years leading a Customer Success function within the energy industry.
• Proven track record in sales, account management, or business development across EMEA.
• Strong problem-solving and analytical skills; entrepreneurial mindset with customer focus.

Responsibilities

• Drive revenue growth by expanding value with existing customers in EMEA.
• Lead a distributed CS team; ensure retention, onboarding, and adoption.
• Map customer journeys; standardise post-implementation processes.
• Collaborate with Sales, Product, Solutions, Support, and Exec teams.
• Define metrics (NPS, retention, renewals, expansion) and act on insights.

Skills

Leadership

Data analysis

AI in CS

SaaS experience

Customer success

Stakeholder management

Onboarding

Education

BS/BA degree in Business/Strategy/Economics/Engineering

Tools

CRM software

Job description

Energy Exemplar is seeking the Vice President, Customer Success – EMEA to drive net ARR growth across the existing customer base and own the post‑sale commercial strategy, ensuring renewals, expansion, and increasing lifetime value.

You will lead a high‑performing, geographically distributed CS team, collaborate with Sales, Solutions, Marketing and Training, and align go‑to‑market efforts to strengthen pipeline and maximize retention, adoption and value across the EMEA region.