VP, Customer Success — Americas (Real-Time Broadcast & Tech)

Riedel; United States; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Generous PTO

Wellness credit

401K match

Job summary

Riedel Communications seeks a strategic VP of Customer Success for the Americas to lead a high-performing regional team and shape the pre/post-sales experience across North and South America.

Responsibilities include developing regional CS strategy, collaborating with Sales, Product, and Support, and tracking KPIs (NPS/CES). Expect 30-40% travel and fluency in English; Spanish/Portuguese a plus.

Qualifications

• 10+ years in Customer Success, Account Management, or related roles.
• 5+ years leading Customer Success teams in a B2B technology environment.
• Proven track record of driving revenue retention and growth.
• Experience in broadcast, media & entertainment, pro AV, live events, or IT networking preferred.
• Fluent English; Spanish or Portuguese a plus.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Lead regional CS team across the Americas with coaching and playbooks.
• Develop and execute regional CS strategy aligned with global objectives.
• Partner with Sales, Product, and Support for seamless handoffs.
• Own regional operating rhythms, KPIs, and customer satisfaction metrics.
• Manage escalations and preserve Riedel’s reputation in high-stakes environments.
• Travel 30-40% across the Americas for customer visits and events.

Skills

Leadership

Strategic thinking

Executive communication

Cross-functional collaboration

Data analytics

Customer retention

Revenue growth

Public speaking

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Ticketing tools

Project management tools

Job description

Riedel Communications seeks a strategic VP of Customer Success for the Americas to lead a high-performing regional team and shape the pre/post-sales experience across North and South America.

Responsibilities include developing regional CS strategy, collaborating with Sales, Product, and Support, and tracking KPIs (NPS/CES). Expect 30-40% travel and fluency in English; Spanish/Portuguese a plus.