VP, Customer Experience

New York Technology Partners; Atlanta (GA); On-site; USD 180,000 - 240,000; Full time

Job summary

New York Technology Partners seeks a hands-on VP, Customer Experience/ Interactive Partner to lead consulting, sales, and client growth in Travel, Transportation & Hospitality. You will advise senior marketing and digital leaders, drive digital transformation, and expand relationships and revenue.

The role emphasizes 70% consulting and sales, 20% account development, and 10% operations, partnering with CMOs, CDOs, and CEOs to deliver measurable business value.

Qualifications

• Background in a consulting, technology services, or agency environment.
• Proven experience leading and selling large-scale transformation initiatives.
• Experience working with senior executives, including CMOs, CDOs, and CEOs.
• Strong understanding of marketing transformation, customer experience, and digital strategy.
• Demonstrated success in client relationship management, consulting sales, and revenue growth.
• Excellent communication, presentation, and stakeholder management skills.

Responsibilities

• Lead consulting sales and drive revenue growth through new business and service expansion.
• Build and maintain relationships with CMOs, CDOs, and other senior stakeholders.
• Advise clients on digital transformation, customer experience, digital marketing, commerce, data, and AI.
• Lead large-scale transformation initiatives involving CMS, MarTech, commerce, personalization, and digital experience platforms.
• Partner with internal teams to develop client strategies, solutions, and sales pipelines.
• Oversee client engagements, ensuring strategic alignment, successful delivery, and customer satisfaction.
• Collaborate cross-functionally with marketing, product, and engineering teams.
• Support account growth, business development, and long‑term client success.

Skills

Executive relationship mgmt

Consulting sales

Digital transformation

Marketing transformation

Stakeholder management

Communication/presentation

Job description

We are seeking a hands-on VP, Customer Experience/ Interactive Partner to lead consulting, sales, and client growth initiatives within the Travel, Transportation & Hospitality sector. This role focuses on advising senior marketing and digital leaders, driving digital transformation, and expanding client relationships and revenue.

The position is primarily focused on 70% consulting and sales, 20% account relationship development, and 10% operations.

Key Responsibilities

• Lead consulting sales and drive revenue growth through new business and service expansion.
• Build and maintain relationships with CMOs, CDOs, and other senior stakeholders.
• Advise clients on digital transformation, customer experience, digital marketing, commerce, data, and AI.
• Lead large-scale transformation initiatives involving CMS, MarTech, commerce, personalization, and digital experience platforms.
• Partner with internal teams to develop client strategies, solutions, and sales pipelines.
• Oversee client engagements, ensuring strategic alignment, successful delivery, and customer satisfaction.
• Collaborate cross-functionally with marketing, product, and engineering teams.
• Support account growth, business development, and long‑term client success.

Required Qualifications

• Background in a consulting, technology services, or agency environment.
• Proven experience leading and selling large-scale transformation initiatives.
• Experience working with senior executives, including CMOs, CDOs, and CEOs.
• Strong understanding of marketing transformation, customer experience, and digital strategy.
• Demonstrated success in client relationship management, consulting sales, and revenue growth.
• Excellent communication, presentation, and stakeholder management skills.

Industry Experience

Candidates should demonstrate relevant Travel, Transportation & Hospitality industry experience, including:

• Recent experience supporting clients in the sector.
• Involvement in growing existing accounts, expanding service offerings, or developing new business.
• A track record of contributing to client revenue growth and long-term relationships.