VP, Corporate Communications & Executive Messaging

Financial Narrative; New York (NY); Hybrid; USD 175,000 - 200,000; Full time

Job summary

Customers Bank is seeking a VP, Corporate Communications Director to shape and support our communications strategy, driving the public image and leading a dynamic team within Marketing & Communications.

You will partner with the CEO and executives to deliver strategic messaging across media, investor relations, and internal channels, while guiding crisis communications and external engagements.

Qualifications

• 8-12 years' experience in corporate communications or public relations, preferably in a highly regulated industry.
• Outstanding communication skills, both written and verbal, with an aptitude for crafting engaging and clear narratives.
• Familiarity with media distribution and investor communications platforms a plus.
• Ability to influence multiple stakeholders across functions and levels.
• Proven success developing strategic communication plans and campaigns with measurable results.
• Experience collaborating with executives on messaging, media requests, and internal comms.

Responsibilities

• Shape and support corporate communications strategies aligned to enterprise priorities and brand positioning.
• Partner with Marketing, Investor Relations, Legal/Compliance, Product and People Experience to ensure consistent messaging.
• Develop core messaging architecture, executive talking points, and narrative frameworks for customers and stakeholders.
• Support media relations and reputation management in collaboration with leadership and external agencies.
• Act as a strategic communications partner to the CEO and senior leadership for key external engagements.
• Manage crisis communications, including message development and coordination.
• Assist investor-facing materials and earnings calls from script to production.
• Evolve storytelling formats and channels to maximize impact and audience engagement.

Skills

Strategic comms

Crisis management

Stakeholder management

Executive storytelling

Media relations

Writing & editing

Tools

Contact Monkey

Business Wire

Q4 platforms

Job description

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range: An annual salary range of $175,000 - $200,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

As VP, Corporate Communications Director you will help shape and support our communications strategy. This role is pivotal in shaping and maintaining the public image of Customers Bank, driving strategic narrative across all media platforms, and leading a dynamic communications team to achieve outcomes that align with our corporate objectives. As a team player, this role will also include projects that support the broader Marketing & Communications team.

Responsibilities.

• In partnership with the CMO, help shape and support the corporate communications strategies and align them to enterprise priorities and brand positioning.
• Partner closely with Marketing, Investor Relations, Legal/Compliance, Product and People Experience to ensure integrated, consistent messaging across internal and external communications.
• Develop and maintain core messaging architecture, executive talking points, and narrative frameworks that clearly articulate Customers Bank’s value proposition, reinforce brand positioning, and drive alignment across marketing, product, sales, and leadership communications.
• Support media relations and reputation-sensitive communications in partnership with leadership and external agencies.
• Serve as a strategic communications partner to the CEO and Executive Leadership, accompanying them to press interviews, high-profile client meetings, and key external engagements to provide real-time messaging support and executive positioning.
• Manage crisis communications execution, including message development and coordination.
• Support investor-facing and other high-profile enterprise communications materials and manage quarterly earnings calls from script to production.
• Bring a creative and innovative mindset to the communications function, continuously evolving storytelling formats, channels, and messaging strategies to maximize impact and audience engagement for both internal and external audiences.
• Track effectiveness of communications efforts and apply insights to improve impact.

Qualifications

• 8-12 years' experience in corporate communications or public relations, preferably in a highly regulated industry.
• Outstanding communication skills, both written and verbal, with an aptitude for crafting engaging and clear narratives.
• Familiarity with Contact Monkey, Business Wire and Q4 platforms for press release distribution and investor communications a plus.
• Ability to effectively manage and influence multiple stakeholders across functions and levels.
• Demonstrated success in developing strategic communication plans and campaigns that deliver measurable results.
• Proven success working closely with external and internal stakeholders, including senior-level executives on messaging, speaking opportunities, media requests, internal communications, and more.
• Strong crisis management skills and experience managing the relationship with a public relations firm.
• Strong attention to detail, including the ability to thrive in a fast-paced, changing environment and the ability to manage competing priorities.
• Possess strong judgment and interpersonal skills to be able to work with highly confidential information.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.