VP, Content Operations & Delivery — AI-Enabled Strategy

Testing Site - JPMC; San Antonio (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Testing Site - JPMC seeks a Vice President of Content Operations and Delivery to shape strategy and operating models that turn complex ideas into clear, compliant messaging across channels. You will modernize content creation, governance, and reuse, leveraging AI with human review and auditability.

Build and guide high-performing teams and durable systems in a fast-paced environment. You will define strategic vision for content, aligning with regulatory standards while influencing stakeholders

Qualifications

• 7+ years of communications experience.
• Proven ability to develop and execute content strategies.
• Superior writing, editing and verbal communication, with strong storytelling.
• Experience collaborating across all levels of an organization and with external stakeholders.
• Excellent organizational and project management abilities in a dynamic environment.
• Adaptable, self-motivated, and able to thrive amid ambiguity.
• Strong analytical and strategic thinking with proactive problem solving.

Responsibilities

• Advise senior leadership on content strategies and messaging.
• Lead initiatives to improve clarity, accessibility, and impact across audiences.
• Promote AI-powered tools for content creation with human-in-the-loop oversight.
• Design and maintain a reusable content model and component library for rapid updates.
• Operationalize workflows with audit trails to safely automate drafting and distribution.
• Own metadata and taxonomy governance for structured, discoverable content.
• Establish and monitor KPIs to maximize engagement and effectiveness.
• Inspire, mentor, and manage a high-performing content author team.
• Oversee documentation and knowledge management to support objectives.
• Ensure regulatory, legal, and brand standard compliance across channels.
• Champion continuous improvement by adopting emerging technologies.

Skills

Content strategy

Stakeholder influence

Writing & editing

Project management

Team leadership

Analytical thinking

AI governance

Education

Bachelor’s degree in communications, journalism or public relations

Job description

Testing Site - JPMC seeks a Vice President of Content Operations and Delivery to shape strategy and operating models that turn complex ideas into clear, compliant messaging across channels. You will modernize content creation, governance, and reuse, leveraging AI with human review and auditability.

Build and guide high-performing teams and durable systems in a fast-paced environment. You will define strategic vision for content, aligning with regulatory standards while influencing stakeholders