Vice President, Contact Center (B2C Lead Generation)

John Evans Recruiting

Baltimore (MD)

On-site

USD 120,000 - 160,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Relocation assistance

Job summary

John Evans Recruiting is seeking a Vice President, Contact Center for a high-growth call center in Baltimore, Maryland. This role involves leading a substantial team of over 150 call center representatives dedicated to outbound sales and marketing.

The ideal candidate must possess significant experience in contact center leadership, particularly in the B2C industry, and exhibit a successful track record in revenue generation and workforce management.

Qualifications

15+ years of contact center leadership experience.
5+ years of revenue-driving experience in sales-focused contact centers.
Proven expertise in implementing AI and technology efficiencies.

Responsibilities

Lead a growing team of 150-200+ call center representatives.
Manage workforce operations for a high growth call center.
Focus exclusively on outbound marketing and sales.

Skills

Contact center leadership

Workforce management

Outbound lead generation

B2C industry experience

Implementing efficiencies with AI

Job description

John Evans Recruiting is conducting a search for a Vice President, Contact Center for a high growth call center in the B2C industry. This person must be based in Baltimore and must be able to lead a growing team of 150-200+ call center representatives working 7 days a week.

This position is for a contact center leader who excels with workforce management and outbound lead generation. This contact center does not do customer care but instead is solely focused on outbound marketing and sales.

Our client is willing to pay to relocate a candidate to Maryland for this high-profile opportunity, critical to driving revenue for their organization.

Requirements