VP, Clinical Operations

Swooped; United States; On-site; USD 180,000 - 320,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Short-Term Disability

Life Insurance

401k with company match

Paid Time Off

Job summary

Lantern is a specialty care platform connecting people with top medical specialists, delivering high-quality care and significant savings for employers and employees. The Vice President of Clinical Operations will lead strategic operations for emerging products, scaling clinical and non-clinical teams, and ensuring patient safety and experience in a fast-growth healthcare environment.

You will report to senior leadership and work cross-functionally to optimize workflows, implement quality

Qualifications

• 2+ years of management consulting experience.
• 7+ years of direct operational leadership in healthcare.
• Proven experience building, leading, and scaling healthcare operations teams.
• Experience developing and implementing operational quality programs.
• Strong strategic and analytical skills.
• Exceptional communication and organizational leadership abilities.
• Drive, ambition, urgency, and comfort with a fast pace.

Responsibilities

• Lead daily operations for clinical and non-clinical care teams, ensuring seamless integration and high-quality patient experiences.
• Develop, implement, and optimize workflows, standard operating procedures, and quality assurance frameworks.
• Implement centralized reporting to capture patient data, workflow efficiencies, and overall outcomes.
• Drive continuous improvement initiatives through rigorous performance tracking and data-driven decision-making.
• Collaborate with clinical, strategy, product, technology, analytics, and marketing teams to enhance operational capabilities and improve member outcomes.
• Support client implementations and ongoing operations.

Skills

Management consulting

Operational leadership

Healthcare

Strategic thinking

Analytical skills

Communication

Team leadership

Education

MBA or advanced degree

Job description

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nations top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT , drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You thrive in a Team Environment.Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT , individuals can find their way to the best care, resources, and support they need to get back to life.

Vice President Clinical Operations

Responsibilities and Duties

The Sr. Director/Vice President, Clinical Operations will be responsible for strategically leading, managing, and scaling the fulfillment of Lantern’s Emerging Products (Cancer Care, Infusions, and future products). You will report to the Chief Medical Officer and work closely with the VP of Emerging Products and other leaders. This role will oversee clinical and non-clinical teams, driving operational excellence and ensuring the highest standards for our members’ experience. The ideal candidate has robust experience in healthcare operations, with a strong preference for backgrounds in high-growth healthcare organizations, and experience in strategy/management consulting.

Operational Leadership & Excellence:

• Manage daily operations for clinical and non-clinical care teams, ensuring seamless integration and high-quality patient experiences.
• Develop, implement, and optimize workflows, standard operating procedures, and quality assurance frameworks.
• Implement centralized reporting to capture patient data, workflow efficiencies, and overall outcomes
• Drive continuous improvement initiatives through rigorous performance tracking and data-driven decision-making.
• Collaborate closely with clinical, strategy, product, technology, analytics, and marketing teams to enhance operational capabilities, optimize staffing ratios and improve member outcomes.
• Support client’s during implementation and ongoing.

People & Team Management:

• Directly lead, mentor, and develop clinical operations teams including clinical navigators, care advocates, and support staff.
• Foster a culture of accountability, compassion, collaboration, and continuous improvement.
• Define and implement team-level KPIs, ensuring alignment with strategic objectives.
• Develop and manage the clinical operations budget, ensuring efficient resource allocation.
• Monitor financial performance, resource utilization, and operational costs, implementing strategies to enhance financial efficiency and improve gross margins.

Quality Assurance & Regulatory Compliance:

• Ensure operations meet and exceed all regulatory, compliance, and patient safety standards.
• Implement robust audit, quality measurement, improvement, and reporting systems to ensure transparency and accountability.

Strategic Development & Execution:

• Work alongside strategy leadership to ensure strategic and operational alignment.
• Establish scalable processes and systems, anticipating growth and evolving patient care demands.
• Implement and execute against strategic plan in support of organizational goals.

About You

• You have a drive and AMBITION to tackle big problems. Big problems required big ideas and a team that supports new ideas.
• You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

Must Haves

• 2+ years of management consulting experience required, ideally from a top-tier strategy consulting firm.
• 7+ years of experience in direct operational leadership roles, preferably within healthcare delivery, case management, digital health, or a related high-growth industry.
• Proven experience building, leading, and scaling healthcare operations teams.
• Experience developing and implementing operational quality programs that deliver improvement.
• Willingness to roll up your sleeves and do the work while also leading a team.
• Strong strategic and analytical skills, capable of synthesizing complex data into actionable strategies.
• Exceptional communication, interpersonal, and organizational leadership abilities.
• Passion for delivering exceptional patient-centered care and enhancing healthcare delivery systems.
• Intellectual horsepower and curiosity.
• Drive, ambition, urgency, comfort with a fast pace.
• Big picture thinking, but comfort with the detail.
• Strong qualitative and quantitative analysis.
• Able to synthesize information and data into a simple solution / path forward.
• Strong relationship development / interpersonal skills.

Highly Desirables

• MBA or other advanced degree in healthcare administration, business, or related field.
• Prior experience with cancer care programs, digital health platforms, or healthcare navigation.
• Background in early-stage or high-growth companies, demonstrating flexibility, innovation, and resourcefulness.
• Medical Insurance
• Vision Insurance
• Short- & Long-Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Lantern is a specialty care platform that connects individuals with top medical specialists, offering high-quality care and significant savings for employers and employees alike.

Series Unknown - Morgan Health, Echo Health Ventures$30M

Mar 2026

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