Provider Operations Supervisor

Lantern; Dallas (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Short & Long Term Disability

Life Insurance

401k with company match

Paid Time Off

Job summary

Lantern is seeking a dedicated Supervisor to lead our Provider Operations team, guiding a group of high-performing advocates to deliver exceptional service, meet KPIs, and maintain strong, collaborative relationships with our provider groups. You will help shape operational excellence and support ongoing improvement across the unit.

You will oversee quality, drive data-driven decisions, and empower team members with professional growth opportunities in a fast-paced, relationship-focused

Qualifications

• Bachelor's degree or equivalent.
• At least 2 years of customer service experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with data management tools (PowerBI/Power Automate)
• Familiarity with AI tools (Anthropic/Chat GPT)

Responsibilities

• Lead and manage the team to meet or exceed performance goals and KPIs.
• Conduct regular quality audits to ensure high-quality provider support.
• Facilitate weekly one-on-one coaching sessions for performance feedback and development.
• Identify priority focus areas aligned with organizational goals and KPI targets.
• Serve as primary escalation and relationship manager for provider groups.
• Prepare and deliver program performance updates for alignment and visibility.
• Oversee knowledge management tools and automated solutions to support efficiency.

Skills

Team leadership

Customer service

Power BI

Power Automate

Microsoft Office

AI tools

Education

Bachelor's degree or equivalent

Tools

Power BI

Power Automate

Job description

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

JOB OVERVIEW

We are seeking a dedicated and motivated Supervisor to lead our Provider Operations areas to help strengthen the experience of our provider partners. In this role, you will initially focus on guiding a team of high‑performing advocates, ensuring they deliver exceptional service, meet key performance goals, and maintain strong, collaborative relationships with our provider groups. You will play a critical part in shaping operational excellence, overseeing quality, driving continuous improvement, and supporting the professional growth of your team. If you thrive in a fast‑paced, relationship‑focused environment and are passionate about empowering teams to succeed, this is an exciting opportunity to make a meaningful impact.

Location:

Responsibilities:

• Lead and manage the team to consistently meet or exceed performance goals and key performance indicators (KPIs).
• Conduct regular quality audits to ensure providers receive accurate, high‑quality support and service.
• Facilitate weekly one‑on‑one coaching sessions with each team member to provide guidance, performance feedback, and development support.
• Identify and establish priority focus areas that align with organizational goals and KPI targets.
• Serve as the primary point of escalation and relationship manager for provider groups.
• Prepare and deliver ongoing program performance updates to ensure alignment, visibility, and progress toward KPI achievement.
• Oversee and maintain knowledge management tools, resources, and automated solutions that support the team and operational efficiency.

Requirements:

• Bachelor's degree or equivalent.
• At least 2 years of customer service experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with data management tools (PowerBI/Power Automate)
• Familiarity with AI tools (Anthropic/Chat GPT)

Strong Candidates Will:

• Have at least 2+ year of experience managing a team.
• Excellent communication and presentation skills, with the ability to quickly establish rapport and build sustainable relationships.
• Independent and adaptable, thriving in a fast-paced environment.
• Comfortable rolling up sleeves and doing the work, as well as delegating and leading teams across various activities and deliverables.
• Strong problem‑solving, judgment, and data/analytical skills.
• Ability to work under pressure and prioritize competing tasks and responsibilities.
• Motivated team player with a positive, collaborative attitude.
• Medical Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off

Compensation: Base salary range: $65,000-75,000, depending on relevant experience, location, and qualifications.

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast‑paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You thrive in a Team Environment.Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through thisLIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.