Director, Clinical Operations and Strategy

Lantern; Dallas, New York (TX, NY); Hybrid; USD 185,000 - 205,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Short & Long Term Disability

Life Insurance

401k with company match

Paid Time Off

Job summary

Lantern is seeking a Director of Clinical Operations and Strategy to lead complex clinical programs and drive operational strategy across multiple locations. You will partner with senior clinicians and cross-functional teams to design workflows, set KPIs, and scale initiatives from conception to execution.

The role requires 5+ years in healthcare consulting and 2+ years in operating roles within health tech, with a focus on data-driven decision-making and process improvement.

Qualifications

• 5+ years of healthcare consulting at a leading firm focused on strategy, operations, or finance.
• 2+ years operating experience at a health tech or innovative healthcare services organization.
• Demonstrated excellence in project management and leadership skills.
• Experience working in high-performing, cross-functional teams.
• Ability to independently analyze complex data and derive actionable insights.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Strong communication and interpersonal skills.
• Focus on bringing a Health Tech lens to clinical and business problems, leveraging analytic tools as available to improve operations. This means a fluency in using AI tools

Responsibilities

• Drive execution of projects, including program management and change management.
• Lead the definition and implementation of new clinical workflows and processes.
• Design and conduct experiments to optimize existing clinical operations.
• Develop and manage KPIs/SLAs to measure the performance of clinical operations.
• Identify opportunities for process and efficiency improvement.
• Work cross-functionally to effectively execute against our priorities.
• Ensure compliance with regulatory requirements and company policies.
• Provide insights to inform the strategic direction of the company: conduct market research, drive competitive analyses, and report findings to clinical leadership.
• Ensure the clinical team is well-prepared for internal and external presentations.
• Ensure the clinical team operates smoothly at all levels.

Skills

Project management

Cross-functional leadership

Data analysis

Analytical thinking

Communication skills

Lean/Six Sigma

AI tools fluency

Education

Advanced healthcare-related degree

Tools

AI tools

Job description

Director, Clinical Operations and Strategy

Dallas, TX - Hybrid (3x in office/week); New York, NY - Hybrid (3x in office/week)

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

Director, Clinical Operations and Strategy

Lantern is looking for a Director of Clinical Operations and Strategy to join our fast-growing team. We are looking for a seasoned operations and strategy leader, who has a passion for complex clinical operations and optimization problems, to lead various clinical priorities from inception , ideation and discovery, through to road mapping, prioritization, experimentation, and implementation. This position requires an experienced operator who can efficiently lead cross-functional projects, stand-up new initiatives from 0->1 and lead a highly effective clinical operations organization. You will be successful in this role if you can straddle the balance of leading and doing. You should be a systems-thinker, prioritize well, and make high-quality, data-driven decisions, but also be willing to roll up your sleeves to help us continuously improve. This role will work closely with senior clinical leaders and collaborate across all parts of the organization. While this role is focused on ensuring smooth implementation and ongoing operation of clinical priorities, you will also be expected to provide support to the Chief Medical Officer in a Chief of Staff capacity as needed.

Location: Dallas, TX or New York, NY - Hybrid schedule (3x in office per week)

Responsibilities:

• Drive execution of projects, including program management and change management
• Lead the definition and implementation of new clinical workflows and processes
• Design and conduct experiments to optimize existing clinical operations
• Develop and manage KPIs/SLAs to measure the performance of clinical operations
• Identify opportunities for process and efficiency improvement
• Work cross-functionally to effectively execute against our priorities
• Ensure compliance with regulatory requirements and company policies
• Provide insights to inform the strategic direction of the company: conduct market research, drive competitive analyses, and report findings to clinical leadership
• Ensure the clinical team is well-prepared for internal and external presentations
• Ensure the clinical team operates smoothly at all levels

Requirements:

• 5+ years of healthcare consulting experience at a leading healthcare consulting firm focused on at least one of the following: strategy, operations, finance
• 2+ years of operating experience at a health tech or innovative healthcare services organization
• Demonstrated excellence in project management and leadership skills
• Experience working in high-performing, cross-functional teams
• Ability to independently analyze complex data and derive actionable insights
• Experience with process improvement methodologies (e.g., Lean, Six Sigma)
• Strong communication and interpersonal skills
• Focus on bringing a Health Tech lens to clinical and business problems, leveraging analytic tools as available to improve operations. This means a fluency in using AI tools

Strong Candidates will:

• Advanced degree in a healthcare-related field (e.g., MPH, MHA, MBA with healthcare focus)
• A thorough understanding of clinical workflows and healthcare operations
• Knowledge of healthcare regulations and compliance requirements
• Thrives in collaborative settings and fast-paced environments
• Drive to tackle big problems with innovative solutions
• Deep concern for patients and their healthcare experiences
• Values and promotes diversity in perspectives and experiences
• Focus on execution
• Celebrate small and big wins, understanding their importance in driving change
• Guided by truth and honesty in all interactions

Lantern’s LIGHT pillars (Logic, Inclusion, Grit, Humanity, Truth) describe how we show up every day. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.

• Medical Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off

Compensation: Base salary range: $185,000 - $205,000 plus annual bonus potential, depending on relevant experience, location, and qualifications.

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You thrive in a Team Environment.Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through thisLIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Lantern’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.