Cancer Care Guide

Lantern; Dallas (TX); Vor Ort; USD 32.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Vision Insurance

Short & Long Term Disability

Life Insurance

401k with company match

Paid Time Off

Zusammenfassung

Lantern is a specialty care platform delivering oncology support and education across the nation. The Oncology Care Advocate partners with Nurse Navigators to guide patients, families, and caregivers, ensuring access to resources and coordinated care from diagnosis through survivorship.

They help patients navigate barriers, reinforce treatment options with the care team, and connect to community resources while supporting nurses in multidisciplinary care and care coordination activities.

Qualifikationen

• Bachelor’s degree in healthcare administration, social services, public health, or related field.
• Strong written and verbal communication skills.
• Ability to work collaboratively with clinical and non-clinical staff.

Aufgaben

• Guide and support patients and families through cancer journey.
• Collaborate with healthcare team to support positive outcomes.
• Identify patient needs and coordinate with support staff.

Kenntnisse

Communication skills

Empathy

Team collaboration

Ausbildung

Healthcare administration

Public health

Jobbeschreibung

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

Job Overview

The Oncology Care Advocate partners with Oncology Nurse Navigators to support members throughout their cancer journey. As a key member of the Cancer Support team, this role delivers a concierge-level experience by providing personalized assistance to patients, families, and caregivers while helping them navigate healthcare system barriers.

Oncology Care Advocates support business success by building strong relationships and creating meaningful member experiences. They provide education and resources that help members make informed decisions and access quality health and psychosocial care throughout every phase of the cancer journey.

Responsibilities and Duties

• Guide and support patients and families throughout the cancer and survivorship experience.
• Collaborate with healthcare team members to support positive patient outcomes and experiences.
• Assist patients and caregivers in identifying service needs, goals, and objectives.
• Provide education and support to patients and families.
• Identify patient needs and collaborate with appropriate support staff to address them.
• Reinforce understanding of available treatment options in coordination with the Nurse Navigator.
• Communicate physician-recommended care plan information in collaboration with the Nurse Navigator.
• Connect patients and families with appropriate community resources.
• Support nurses in coordinating multidisciplinary care from diagnosis through treatment.
• Help improve the timeliness of appointments and care coordination activities.
• Support nursing staff with administrative needs.
• Request, receive, and organize medical records.
• Conduct outreach to eligible new members to introduce available oncology support services.
• Follow up with members to support engagement, answer questions, and help address barriers to care.
• Manage an assigned caseload of survivorship patients.

Qualifications

• Bachelor’s degree in healthcare administration, social services, public health, or a related field required; equivalent work experience may be considered.
• Medical Assistant, Certified Nursing Assistant, or other relevant healthcare certification preferred.
• Previous experience in patient support, healthcare navigation, care coordination, member advocacy, or a related healthcare support role preferred.
• One to three years of experience in customer service, member engagement, outreach, or a similar service-oriented role preferred.
• Strong written and verbal communication skills, with the ability to communicate clearly, professionally, and empathetically with members, caregivers, providers, and internal partners.
• Ability to work collaboratively in a team-based environment with clinical and non-clinical staff to support coordinated, member-centered care.
• Ability to build trust, listen actively, and adapt communication style to meet the needs of diverse members, caregivers, and team members.
• Strong critical thinking, problem-solving, organization, and follow-up skills.
• Ability to manage multiple priorities, meet deadlines, and maintain accurate documentation in a fast-paced environment.
• Medical Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off

Compensation

Base range: $23–$26 per hour, depending on relevant experience, location, and qualifications.

About You

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You thrive in a Team Environment.Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through thisLIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.