VP, Client Service & Social Strategy

Edelman; Chicago (IL); On-site; USD 105,000 - 150,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision

401K

Paid time off

Wellness programing

Job summary

Edelman in Chicago seeks a Vice President, Client Service to lead social client services on a consumer health brand. You will conceive ideas, sell them in, and coordinate resources across creative, production, media, technology and experiential teams.

You will engage senior clients, shape strategic recommendations, drive influencer campaigns, and mentor junior staff while staying current on social tech and analytics to deliver measurable outcomes.

Qualifications

• At least 8 years of relevant experience in digital marketing and communications.
• Bachelor’s degree or equivalent work experience.
• Experienced digital client service lead for a global brand.
• Agency experience is a plus.
• A demonstrated track record of developing and executing social strategies and programs that have driven tangible results.
• Experience working with paid media, analytics, planning, technology, editorial and creative teams to build effective strategies and experiences.
• Familiarity with analytics and reporting across earned, owned, and paid platforms.
• Skill in leading a team and inspiring junior staff.
• Accountability to reliably take ownership of work and responsibilities.
• Polished, innovative, collaborative, and a strong operational leader.

Responsibilities

• Act as day-to-day contact for senior-level social clients and develop deep relationships, providing strategic solutions on everything digital – including social and influencer.
• Exhibit solid understanding of key client information including general business strategy, industry issues, products and services offered, key customers, competitors.
• Lead multiple workstreams from strategy through execution; manage teams.
• Liaise and collaborate with internal teams and external agency partners; communicate cross-discipline deliverables and expectations.
• Spot opportunities for growth to drive additional revenue.
• Stay current on the latest social technology, functionality, and influencer integrations to serve as a go-to resource for the client and internal team.
• Serve as a mentor and escalation point for junior staff and trusted advisor for senior staff.
• Exhibit an understanding of the components of large integrated marketing campaigns, such as advertising, paid media, social, and issue advocacy.
• Display strong knowledge of the marketing mix, and the role each channel plays in the success of a campaign.

Skills

Digital marketing

Client service leadership

Strategic storytelling

Influencer campaigns

Team leadership

Education

Bachelor's degree or equivalent work experience

Job description

Edelman in Chicago seeks a Vice President, Client Service to lead social client services on a consumer health brand. You will conceive ideas, sell them in, and coordinate resources across creative, production, media, technology and experiential teams.

You will engage senior clients, shape strategic recommendations, drive influencer campaigns, and mentor junior staff while staying current on social tech and analytics to deliver measurable outcomes.