VP, Client Service Manager (TM Onboarding & Support)

Cathay Bank; El Monte (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

Cathay Bank is seeking a VP, Commercial Banking Client Service Manager responsible for Treasury Management onboarding and ongoing client servicing. You will oversee onboarding, implementation, training, and technical support to provide a premier white-glove experience for Treasury Management clients.

You will act as the primary liaison among commercial clients, Treasury Sales Officers, Operations, IT, and vendors to ensure seamless coordination and superior service.

Qualifications

• The VP, Commercial Banking Client Service Manager will focus on Treasury Management Onboarding & Support Management.
• They will deliver a premier white glove client experience throughout onboarding, implementation, training, technical support, and ongoing servicing lifecycle for Treasury Management clients.

Responsibilities

• Lead Treasury Management onboarding and ongoing client servicing for commercial clients.
• Coordinate with Treasury Sales Officers, Operations, IT, and third-party vendors to ensure seamless delivery of services.

Job description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

What Our Team Members Are Saying

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Learn more about us at cathaybank.com

General Summary

The VP, Commercial Banking Client Service Manager will focus on Treasury Management Onboarding & Support Management. They will be responsible for delivering a premier white glove client experience throughout the onboarding, implementation, training, technical support, and ongoing servicing lifecycle for Treasury Management clients. This position serves as the primary liaison between commercial clients, Treasury Sales Officers, Operations, Information Technology, and third-party vendors