VP, Client Operations & Service Excellence

BNY Mellon; Los Angeles (CA); On-site; USD 80,000 - 180,000; Full time

Job summary

BNY Mellon is seeking a Vice President, Client Operations in Los Angeles, CA. The role involves developing client service strategies, leading initiatives to enhance client satisfaction, and ensuring compliance with industry regulations. Qualified candidates will have a Bachelor's degree, 7-12 years of relevant experience, and strong analytical and problem-solving skills. The expected salary ranges from $80,000 to $180,000 annually, with additional compensation and benefits packages offered.

Qualifications

• 7-12 years of professional experience in client operations.
• Proficiency in interpreting complex data to inform decisions.
• Strong understanding of industry regulations and standards.

Responsibilities

• Develop and implement client service strategies.
• Lead initiatives to enhance client satisfaction.
• Ensure compliance with regulatory requirements.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Client service operations

Education

Bachelor's degree in business or related field

Advanced degree or professional certification

Job description

BNY Mellon is seeking a Vice President, Client Operations in Los Angeles, CA. The role involves developing client service strategies, leading initiatives to enhance client satisfaction, and ensuring compliance with industry regulations. Qualified candidates will have a Bachelor's degree, 7-12 years of relevant experience, and strong analytical and problem-solving skills. The expected salary ranges from $80,000 to $180,000 annually, with additional compensation and benefits packages offered.