VP, Business Banking Operations Leader

Platinum Bank; Saint Paul (MN); On-site; USD 80,000 - 120,000; Full time

Job summary

Platinum Bank seeks a Business Banking Associate Manager to lead and develop the Business Banking Associate team while providing subject-matter expertise in business banking operations, loan administration, regulatory compliance, and client support.

You will coach, model Platinum Bank's high-touch client experience, and drive efficiency across lending, deposit lifecycle, and related processes to support growth and excellence.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred, or equivalent combination of education and banking experience.
• Five or more years of banking, lending, loan operations, or related experience preferred.
• Prior leadership or supervisory experience preferred.
• Experience with commercial, business banking, SBA lending, or loan administration preferred.

Responsibilities

• Lead, manage, and hold the Business Banking Associate team accountable for performance, service standards, and operational excellence.
• Hire, train, coach, and develop team members.
• Create, maintain, and communicate departmental procedures, workflows, and controls.
• Serve as a resource for complex transactions, customer escalations, and operational issues.
• Promote cross-training, collaboration, and continuous process improvement.
• Partner with lenders, Credit Administration, Loan Operations, Compliance, Accounting, and other business units to achieve organizational objectives.
• Oversee loan pipeline activities to ensure timely processing and service-level commitments.
• Monitor workflow reports and production metrics (post-closing, collateral perfection, and exception tracking).
• Maintain customer and loan records, process transactions and disbursements, and resolve exceptions.
• Provide compliance guidance and training to lending and operations staff.
• Participate in organizational change initiatives and special projects.
• Deliver exceptional customer service consistent with Platinum Client Experience.

Skills

Leadership

Team development

Customer service

Communication

Relationship management

Analytical thinking

Problem solving

Prioritization

Attention to detail

Microsoft Office

Banking tech platforms

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Jack Henry

nCino

Job description

Platinum Bank seeks a Business Banking Associate Manager to lead and develop the Business Banking Associate team while providing subject-matter expertise in business banking operations, loan administration, regulatory compliance, and client support.

You will coach, model Platinum Bank's high-touch client experience, and drive efficiency across lending, deposit lifecycle, and related processes to support growth and excellence.