VP Asset Services Operations Manager

Phaxis; Baltimore (MD); On-site; USD 110,000 - 140,000; Full time

Job summary

Global Investment Bank in Baltimore seeks an experienced people manager to lead the onshore and offshore teams responsible for WM Income events. You will oversee people, process, and technology to ensure timely announcements, elections, payments and reconciliations.

The role requires strong governance, risk awareness, and a track record delivering cross-functional programs. You will drive automation using Power Automate, Alteryx, Power BI and UiPath, and collaborate with product owners across

Qualifications

• 6+ years of experience in financial services operations.
• Series 99 license required or to be obtained within 180 days.
• Proven ability to lead cross-functional programs and teams.

Responsibilities

• Lead WM Income events across onshore and offshore teams.
• Oversee lifecycle processes: validation, elections, payments, and reconciliations.
• Drive AI and automation adoption within teams.
• Collaborate with product owners on technology roadmap.
• Ensure governance and risk controls remain robust.

Skills

People management

Cross-functional leadership

Program management

Risk & control awareness

Automation adoption

Tools

Power Automate

Alteryx

Power BI

UiPath

Job description

Global Investment Bank is seeking an experienced people manager with investment products knowledge.

We are a Financial industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

In our Baltimore Business center, we support the Firm's global Technology, Operations, Risk Management, Legal and Compliance, Internal Audit and Finance divisions. We have been rooted in the Baltimore community for over 20 years. Our talented and diverse team is one of the largest in the U.S. outside of our New York headquarters and home to industry leading cybersecurity innovation with multiple patents and awards. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. There's ample opportunity to move across the businesses for those who show passion and grit in their work.

Job description

• Team Manager for both the on and offshore teams that are responsible for all WM Income events (20 onshore resources and 9 offshore)
• Team management includes people, process and technology related to all income event types impacting the WM platform
• RTB responsibilities for all income events, for all steps in the corporate action event lifecycle (announcement validation, FA/client notifications, elections/preferences, payments and reconciliations)
• Responsible for the service function for the Advisory client channels
• Driving AI and automation adoption and implementation across the teams
• Engage with fleet product owners on the development and roll out of the strategic proprietary asset servicing technology roadmap
• Engage in design and roll out of all new processes and controls related to new markets, products, etc.
• Lead in process re-engineering, improvement, automation, project management and testing across multiple teams, while continually ensuring that a high standard of governance remains in place.
• Analyze and expose ambiguous, complex issues or non-standard issues, identify risks, root causes and propose future actions, tracking through to resolution
• Provide broad product experience to support the resolution of complex issues, and function as a senior point of escalation.
• Directly contribute to the operation and delivery of risk and control processes. Ensure that risks detected across the control framework are mitigated, that Key Risk Indicators (KRIs) are managed and issues appropriately escalated.
• Apply hands on experience from prior roles within a regulated financial institution to shape operating models, controls, and scalability.
• Stay current with industry trends, including digital assets, extended trading, embedding AI into daily processes.
• Strong leadership presence, culture carrier and role model, representing and leading the Firm's core values to influence and motivate those around you.
• Proven track record leading complex, cross functional programs with senior level exposure.
• Broad experience in Financial Services Operations with a comprehensive understanding of front to back trade flow and post trade processing.
• Experience in automating operational processes leveraging transformation tools such as Power Automate, Alteryx, Power BI, UiPath.
• Highly motivated, self-starter with ability to manage multiple workstreams, and to prioritize effectively.
• Experience collaborating with Sales, Advisors, Legal, Risk, Compliance and a diverse range of stakeholders.
• Ability to think commercially, understand the impact of initiatives, risks and operational impacts.
• Ability to address non-standard issues within area of expertise.
• At least 6 years' relevant experience would generally be expected to find the skills required for this role.
• Series 99 license required or willing to obtain within 180 days of employment.