Health System Success Executive

Hippocratic-Ai; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Hippocratic AI seeks an experienced Customer Success position to own post-go-live relationships with health systems, ensuring retention, measurable outcomes, and expansion into new use cases. You will collaborate with clinical and executive stakeholders to drive adoption, report on ROI, and position the next program in terms of CNO, CFO, and CMO priorities.

The role emphasizes field presence, with travel to health systems and periodic visits to the Menlo Park HQ.

Qualifications

• Bachelor's degree required.
• Minimum 5 years in customer success, account management, client partnership, or strategic accounts.
• At least 4 years serving health systems, hospitals, or provider organizations.
• Executive presence with health-system leadership, able to run business reviews with C-suite and VP-level stakeholders.
• Ability to build quantified outcomes case and present ROI to financial teams.
• Fluency in health-system operations and clinical workflow.

Responsibilities

• Own retention and growth on a named book of health system accounts, including renewal and expansion.
• Build and defend the outcomes case with metrics like readmission reduction and outreach completion.
• Run quarterly and annual executive business reviews with stakeholders.
• Drive adoption and durable workflow changes after go-live.
• Identify, qualify, and shape expansion opportunities with Sales involvement.
• Maintain account health scoring and risk forecasting for leadership visibility.

Skills

Executive presence

Health-system operations

ROI presentation

Strategic accounts

Customer success ownership

Education

Bachelor's degree from an accredited university

Job description

Hippocratic AI seeks an experienced Customer Success position to own post-go-live relationships with health systems, ensuring retention, measurable outcomes, and expansion into new use cases. You will collaborate with clinical and executive stakeholders to drive adoption, report on ROI, and position the next program in terms of CNO, CFO, and CMO priorities.

The role emphasizes field presence, with travel to health systems and periodic visits to the Menlo Park HQ.