VP, Agency Operations & Growth (Hybrid)

AdCellerant, LLC

Denver (CO)

On-site

USD 110,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Paid vacation, holidays, and sick days

401k retirement plan and company match

Paid parental leave

Wellness Program

Work from home flexibility

Denver, CO HQ hybrid in-office perks

Job summary

AdCellerant, LLC is seeking a Vice President of Agency Operations to scale and optimize the Agency Operations function, combining strategic oversight with hands-on execution to improve advertiser retention, efficiency, and growth. The role requires leading cross-functional teams, partnering with executive leadership, and driving AI-enabled process improvements.

The ideal candidate has extensive experience in ad operations, teams, and client-facing business conversations, with a track record of

Qualifications

8+ years of experience in ad operations, digital media, ad trafficking, campaign management, or account management within a digital agency, media company, technology platform, or client organization.
6+ years of experience managing teams and driving results against strategic business objectives.
Proven track record of transforming and scaling an operations team via process optimization, tech adoption, and change management.
4+ years of experience working directly with clients, partners, or internal stakeholders on data, operations, performance, and strategic business conversations.
Strong understanding of digital advertising platforms and ad-serving technologies, including platforms such as The Trade Desk, Meta, LinkedIn, Pinterest, TikTok, Google Ads, Microsoft Ads, Amazon, or similar technologies.
Demonstrated ability to manage complex, detail-oriented workflows while maintaining a high level of accuracy and quality.

Responsibilities

Organizational Design & Leadership: Cultivate a forward-looking, high-performing operations organization by mentoring future leaders, defining distinct career trajectories, and fostering a culture rooted in continuous improvement and accountability.
Advertiser Retention: Take accountability for the operational factors that influence advertiser retention, analyzing churn trends, campaign hurdles, and points of partner friction to deploy initiatives that boost client lifetime value and satisfaction.
Operating Leverage & Scalability: Maximize operating leverage by scaling the volume of business managed per team member without compromising campaign quality, SLAs, or overall client success.
Strategic Resource Planning: Lead resource forecasting and capacity planning for the department, utilizing revenue projections, productivity trends, and technological efficiencies to strategically manage headcount growth as the company scales.
Performance Governance: Design and govern a comprehensive performance management system, encompassing departmental KPIs, quality benchmarks, capacity tracking, and operational dashboards to ensure financial and SLA goals are met consistently.
AI & Technological Transformation: Spearhead the integration of AI, automation, and advanced workflows by pinpointing efficiency bottlenecks and collaborating with Product to roll out tech solutions that minimize manual effort and elevate output quality.
Commercial Strategy: Act as a strategic commercial partner alongside Sales and Client Success, leveraging operational insights to uncover expansion opportunities, deepen client relationships, and drive incremental revenue.
Innovation: Collaborate closely with product teams to proactively translate market trends, client needs, and operational roadblocks into actionable requirements that make a meaningful impact for internal teams and external customers.
Financial Management: Support financial and P&L management by monitoring operational costs, identifying efficiencies, and contributing to department-level financial planning.
Change Management: Direct comprehensive change management initiatives, ensuring smooth transitions during the rollout of new operating models, workflows, and technologies by driving team-wide adoption and alignment.
Execution & Communication: Establish accountability around deadlines, SLAs, and quality standards to ensure consistent and reliable delivery. Simplify complex concepts and translate campaign performance, operational challenges, and strategic recommendations into clear, actionable communication for partners, clients, and internal stakeholders.