VP, Customer Experience: Scale to Enterprise Growth

Stord-Warehous; Nevada (IA); On-site; USD 150,000 - 230,000; Full time

Job summary

Stord, The Consumer Experience Company, seeks a Vice President of Customer Experience to lead a growing CX organization across products, geographies, and acquired businesses. The role partners with the existing CX leadership to define strategy and run scalable operating models for hundreds of customers, ensuring consistent outcomes.

You will own defined customer portfolios, set health metrics, drive renewals and expansions, and ensure a unified “One Stord” experience across teams.

Qualifications

• 15+ years of experience in Customer Experience or related leadership roles.
• Experience managing large-scale customer portfolios across segments.
• Proven ability to own retention, renewals, customer health, and portfolio-level metrics.
• Executive presence with the ability to engage C-suite customers.
• Strong analytical orientation and data-driven decision making.

Responsibilities

• Define and execute Stord’s company-wide CX strategy with clear operating models.
• Lead defined portions of the customer portfolio and establish expectations for retention and health.
• Develop scalable customer coverage models and segmentation.
• Integrate acquired portfolios and ensure a unified One Stord experience across products/geographies.
• Drive revenue health, renewals, and expansions through executive engagement and partnerships.

Skills

CX Leadership

Executive presence

Portfolio management

Renewals & retention

Strategic planning

Cross-functional collaboration

International experience

Tools

Salesforce

Gainsight

Job description

Stord, The Consumer Experience Company, seeks a Vice President of Customer Experience to lead a growing CX organization across products, geographies, and acquired businesses. The role partners with the existing CX leadership to define strategy and run scalable operating models for hundreds of customers, ensuring consistent outcomes.

You will own defined customer portfolios, set health metrics, drive renewals and expansions, and ensure a unified “One Stord” experience across teams.