Vice President, Enterprise Account Management

Orion Solutions Group; United States; On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Base Salary of $150‑175K, plus commission.

Comprehensive health, dental, and vision insurance plans.

Retirement savings plan with company match.

Competitive / high energy culture.

Upward mobility within the organization.

Job summary

A leading logistics solutions provider is seeking a VP of Enterprise Account Management in the United States. This role focuses on enhancing customer satisfaction and revenue growth through strategic account management in the automotive sector. Responsibilities include building strong customer relationships, managing account performance, and collaborating with internal teams. Ideal candidates will have 5-8+ years in account management and strong communication skills. A bachelor's degree in a related field is preferred, complemented by a customer-first approach and proficiency in CRM platforms.

Qualifications

• 5-8+ years of experience in account management, customer success, logistics, or transportation.
• Proven ability to manage and grow customer relationships in a fast-paced environment.
• Customer-first mentality with a strong sense of ownership and accountability.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Manage and grow existing accounts by identifying upsell and cross-sell opportunities.
• Proactively address customer issues, risks, and service gaps.

Skills

Account management

Customer success

Logistics

Strong communication

Problem-solving

Data analysis

CRM proficiency

Education

Bachelor’s degree in business, logistics, supply chain, or a related field

Tools

Microsoft Office Suite

CRM platforms

Job description

The VP, Enterprise Account Management, plays a critical role in driving customer satisfaction, revenue growth, and long-term partnership success. This position is responsible for managing and growing an assigned portfolio of Automotive accounts by delivering strategic logistics solutions, strengthening relationships, and identifying opportunities to expand services across our client’s logistics portfolio. As a trusted advisor to customers, the VP, Enterprise Account Management collaborates closely with internal operations, sales, and leadership teams to ensure seamless execution, proactive problem‑solving, and continuous value creation.

What’s Great About This Opportunity:

• Base Salary of $150‑175K, plus commission.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Competitive / high energy culture.
• Upward mobility within the organization.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts, building strong, long‑term relationships.
• Manage and grow existing accounts by identifying upsell and cross‑sell opportunities across all service offerings.
• Partner with internal operations and sales teams to deliver best‑in‑class service and solutions.
• Monitor account performance, KPIs, and service metrics to ensure customer expectations are met or exceeded.
• Conduct regular business reviews with customers to assess performance, identify opportunities, and align on goals.
• Proactively address customer issues, risks, and service gaps with urgency and accountability.
• Track and manage account pipelines, forecasts, and growth initiatives.
• Maintain accurate documentation, reporting, and forecasting within CRM and internal systems.
• Represent our client professionally in customer meetings, calls, and on‑site visits as needed.

Requirements

• Bachelor’s degree in business, logistics, supply chain, or a related field preferred.
• 5‑8+ years of experience in account management, customer success, logistics, or transportation.
• Proven ability to manage and grow customer relationships in a fast‑paced environment.
• Strong communication, organization, and problem‑solving skills.
• Data‑driven mindset with the ability to analyze performance metrics and identify trends.
• Ability to collaborate cross‑functionally and influence outcomes without direct authority.
• Customer‑first mentality with a strong sense of ownership and accountability.
• Proficiency with Microsoft Office Suite and CRM platforms.
• Ability to manage multiple priorities under pressure.
• Strong work ethic and commitment to excellence.