Account Management, Team Leader

EP Executive Press, Inc.; Austin (TX); Remote; USD 90,000 - 140,000; Full time

Job summary

EP Executive Press, Inc. is seeking a Team Leader, Account Management to lead a high-performing renewal-focused team in a fully remote, nationwide capacity. You will drive ARR and retention, while coaching individual contributors to elevate customer engagement and expand recurring revenue.

You will challenge existing renewal processes, partner with Sales, Marketing and Product to improve onboarding experiences, and guide complex renewal conversations to protect and grow revenue.

Qualifications

• 2+ years of quota-carrying experience in sales, account management, or renewals.
• 2+ years of leadership experience managing and developing a team (SaaS or high-growth preferred).
• Proven track record designing or managing customer journeys focused on onboarding, adoption and trust.
• History of meeting or exceeding revenue or retention targets.
• Ability to challenge processes and drive operational change within a team.
• Excellent negotiation, conflict resolution and relationship management skills.

Responsibilities

• Own, forecast, and deliver on ARR and retention targets.
• Guide the team to maximize customer lifetime value through onboarding and ongoing relationships.
• Mentor team members through 1:1s, shadow sessions, and deal reviews to improve engagement and risk management.
• Analyze renewal processes to identify friction and implement more efficient practices.
• Support high-value or at-risk renewals, leveraging executive relationships to close milestones.
• Collaborate with Sales, Marketing, and Product to align on customer health and post-onboarding handoffs.

Skills

Leadership

Account Management

Customer Satisfaction

Cross-Selling/Up-Selling

Salesforce/CRM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Austin, TX, US

About the Role

We are seeking a high-energy, strategic, and results-driven Team Leader, Account Management to lead our high-performing team. We believe that renewal is not a transaction—it is the natural result of continuous value, seamless onboarding, and deeply rooted customer relationships.

In this role, you will not just manage day-to-day operations; you will challenge the status quo, optimize our retention playbook, and act as a dedicated coach. You are a perfect fit if you are deeply outcome-focused, passionate about mentoring individual contributors, and possess the commercial acumen required to protect and grow our recurring revenue.

Location: Texas only Residents

(100% Remote)

Key Responsibilities:

• Drive Retention Outcomes: Own, forecast, and deliver on the team’s annual recurring revenue (ARR) and gross/net retention targets.
• Embed Customer Value Early: Guide the team to maximize customer lifetime value by ensuring exceptional onboarding experiences and continuous relationship building throughout the customer lifecycle.
• Coach and Develop: Act as a dedicated mentor to your team, conducting regular 1:1s, shadow sessions, and deal reviews to elevate their customer engagement, negotiation, and risk-mitigation skills.
• Push the Status Quo: Continuously analyze current renewal processes, identify friction points between onboarding and renewal, and implement bold strategies to increase efficiency.
• Manage Complex Deals: Step into high-value or at-risk renewal conversations to provide strategic support, leverage executive relationships, and help close critical milestones.
• Cross-Functional Collaboration: Partner closely with Sales, Marketing, and Product teams to align on customer health, resolve bottlenecks, and ensure seamless post-onboarding handoffs.

Qualifications:

• Quota-Carrying Experience: Minimum of 2 years of direct experience carrying and hitting an individual sale, account management, or renewals quota.
• Leadership Experience: Minimum of 2 years of experience successfully managing, leading, and developing a team (preferably in SaaS or a high-growth environment).
• Relationship & Onboarding Expertise: Proven track record of designing or managing customer journeys focused on successful onboarding, adoption, and long-term trust.
• Outcome-Obsessed: Strong history of meeting or exceeding team revenue, retention, or churn metrics.
• Change Agent: Demonstrated ability to challenge existing processes and successfully drive operational change within a team.
• Communication: Exceptional negotiation, conflict resolution, and interpersonal relationship management skills.

Skill Focus Areas:

• Leadership
• Customer Satisfaction
• Account Management
• Cross-Selling/Up-Selling
• Salesforce/Customer Relationship Management (CRM)