Volunteer Services Operations Coordinator

SAN-Francisco--marin-Food-Bank; San Francisco (CA); On-site; USD 40,000 - 41,000; Full time

Job summary

The San Francisco-Marin Food Bank seeks a Volunteer Services Coordinator, CalFresh, to support expanding volunteer engagement and manage the CalFresh Community Works Program. You will coordinate participant intake, track hours, and ensure accurate documentation.

This is a warehouse-based role in San Francisco with a fixed-term full-time contract ending 2028-07-31. Starting salary is $29.20–$30.11 per hour, depending on experience.

Qualifications

• 1-2 years Direct Service Experience or 1-2 years customer service experience.
• Experience working with volunteers.
• Strong organizational, problem-solving, and time management skills.
• Spanish or Cantonese language capacity preferred.
• Ability to carry up to 20 pounds of materials.

Responsibilities

• Manage referral process and ongoing placements from various county agencies.
• Act as primary liaison for internal Community Partnerships team.
• Lead volunteer orientation and onboarding.
• Accurately track hours; upload weekly to county and report on totals.

Skills

Customer service

Volunteer coordination

Communication

Organization

Public speaking

Tools

Microsoft Office

Job description

Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being the Volunteer Services Coordinator, CalFresh for the San Francisco-Marin Food Bank. Join our friendly, collaborative, and hardworking development team, reporting to the Director of Community Engagement.The Volunteer Services Operations Coordinator is a new position created to support the Food Bank’s expanding volunteer engagement efforts with external partners. A portion of this role will support the CalFresh Community Works Program (CCWP), the Food Bank’s response to evolving CalFresh work requirements. This role will also collaborate with Food Bank teams who support external partners via the volunteer program at the Food Bank as we are uniquely positioned to serve as a key community resource through one of the largest volunteer programs in San Francisco and Marin.This role will serve as the primary coordinator for the CalFresh Community Works program, and work with the Senior Volunteer Project Manager to coordinate participant intake, program administration, tracking and reporting for court ordered & SFMTA required volunteering program. The coordinator will act as the central point of contact for both internal and external stakeholders, ensuring a seamless participant experience while supporting accurate documentation and program reporting.Who We Are:The San Francisco-Marin Food Bank’s mission is to end hunger in San Francisco and Marin counties. We envision a community free of the root causes of hunger, where everyone has access to nutritious food of their choosing and is uplifted by a network of support.Together with more than 250+ community partners, we work to address hunger head-on through a coordinated network of neighborhood food pantries, CalFresh enrollment, home-delivered groceries, and policy and advocacy efforts. We work with our community to provide food for people facing hunger today while working to end the hunger of tomorrow. This fiscal year, we are serving 42,000 households per week. Nearly 70% of what we distribute is fresh fruits and vegetables. Visit sfmfoodbank.org to learn more.Who You Are:To excel in this position, you will need to approach the work with the following habits and values:Highly organized and detail orientedExcellent communication skillsCustomer service orientedValues collaboration and teamworkProvides a positive participant experienceAre sensitive to cultural norms, expectations, and ways of communicatingWhat You Would Be Accountable for:The Volunteer Services Coordinator, CalFresh is accountable for the following key pieces of work:Manage referral process and ongoing placements from various county agenciesAct as primary liaison for internal Community Partnerships teamLead volunteer orientation and onboardingAccurately track hoursUpload volunteer hours weekly to the countyReport on aggregate hours/number of participants supportedWhat You Would Be Doing Right Now:Lead Volunteer Orientation & Onboarding & Retention for CCWPCreate schedule for volunteer orientations, arranging for language accessibilityConfirm RSVPs with volunteers/county agenciesConduct participant orientationCreate volunteer schedule with each volunteer and schedule in volunteer portalSend bi-weekly/monthly email updates to participants, including a regular satisfaction surveyCoordinate with Community Engagement TeamEnsure smooth operation between community and service volunteersProperly set up volunteer schedulesAccurately track hoursReport on aggregate hours and number of participants who successfully retain benefitsGive tours/manage volunteer check in as neededLead volunteer activity as neededLead evaluation of programmingDocument and refine program processes and proceduresCoordinate with Operations and Programs StaffCheck in with project leaders and site managers about volunteer performanceElevate any performance issues to Associate Director of Community EngagementCoordinate with Strategic Partnerships, Advocacy and Voice Team (SPAV)Submit referrals for CalFresh Ambassador ProgramSubmit referrals for Peer Navigator ProgramTrack and report on any volunteer hours from SPAV rolesCoordinate with County Agencies for referred community service programsVerify participant information and requirements and provide volunteer and program orientationTrack and ensure service hours are accurately captured in SFMFB volunteer platform and on county required paperworkComplete and sign required county paperwork, and when necessary, provide letter of verificationMaintain accurate records and update participant account to ensure compliance with program requirementsCoordinate with Community Partnerships TeamPartner with community partnerships team to recruit volunteers for partnersPost volunteer opportunities for partner agencies as requestedRequest attendance reports from partner agencies where volunteers have been referredAttend Community Partnerships Team meetings as neededWhat Else You Should Know:All internal candidates must apply using their Food Bank work email within 10 business days of posting to be considered. Applications submitted after 10 days are still welcome but may not be reviewed or afforded an interview, depending on the status of the selection process.REQUIRED EXPERIENCE:1-2 years Direct Service Experience or 1-2 years customer service experiencePREFERRED EXPERIENCE:Experience working with volunteersSpanish or Cantonese language capacity preferredExperience engaging with communities experiencing food insecurity, poverty, or social injusticeKEY KNOWLEDGE, SKILLS, & ABILITIES:Excellent conflict resolution, de-escalation, and active listening skillsStrong organizational, problem-solving, and time management skillsComfortable with public speaking & leading toursProficiency in Microsoft Office (Excel, PowerPoint, Word, Teams, etc.)Strong communication skills in person, on the phone, and in writingComfort working in a variety of settings and physical environmentsAbility to carry up to 20 pounds of materialsCERTIFICATES, LICENSES, REGISTRATIONS: N/APHYSICAL DEMANDS AND WORK ENVIRONMENT:This position is set in a warehouse work environment. The physical and environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. San Francisco-based position with occasional on-site work at our San Rafael office.POSITION COVERED BY OPEIU LOCAL 29 BARGAINING UNIT.SALARY The position is fixed-term full-time anticipated to end on July 31, 2028. The starting salary for this position ranges from $29.20-30.11, with exact salary depending on experience.BENEFITS All positions are offered generous holiday and sick time as well as retirement savings. This position also qualifies for medical, dental, life, long-term disability, and vacation time.The San Francisco-Marin Food bank is an Equal Opportunity Employer and we value having staff who come from communities that we serve. We especially encourage people of color, folks from the LGBTQIA2+ community, and people with disabilities to apply. In accordance with and support of the San Francisco Fair Chance Ordinance, we encourage formerly incarcerated individuals and those with arrest and conviction records to apply.