Volunteer Services Engagement Specialist

Star of Hope Mission; Houston (TX); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Star of Hope Mission in Houston seeks a Volunteer Services Engagement Specialist to support day-to-day volunteer programs, recruitment, onboarding, scheduling, and engagement from inquiry through ongoing service.

You will coordinate orientations, keep volunteer records, assist with events, and help connect volunteers with church engagement and donor relations, while upholding the organization's Christ-centered mission.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• 1+ year of customer service, administrative, nonprofit, or volunteer-related experience preferred.
• Experience with volunteer management software, databases, or CRM systems is a plus but not required.
• Strong communication, interpersonal, and relationship-building skills.

Responsabilités

• Assist recruitment, onboarding, and scheduling for volunteers across onsite, offsite, and virtual opportunities under the Director of Volunteer Services.
• Serve as the first point of contact for volunteers, guiding them through onboarding steps.
• Maintain accurate volunteer records, including applications, background checks, training completion, availability, and hours served.
• Help coordinate volunteer placements by matching skills to needs.
• Plan and staff volunteer orientations, trainings, appreciation events, and socials, including logistics like materials and sign-in.
• Support the volunteer engagement calendar by tracking dates, reminders, and volunteer commitments for in-person and virtual opportunities.
• Communicate opportunities, schedules, and updates to volunteers via email, phone, and platforms.
• Assist with tracking and reporting volunteer hours and engagement metrics for department reporting.
• Provide administrative support for community outreach events and volunteer recruitment fairs.
• Support church engagement program by coordinating church group visits and related communications.
• Uphold volunteer program standards, policies, and the Code of Conduct; escalate concerns as needed.

Connaissances

Volunteer management

CRM systems

Communication

Organizational skills

Customer service

Data management

Formation

High school diploma

Associate's or Bachelor's preferred

Outils

Galaxy databases

Volunteer management software

CRM software

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Volunteer Services Full Time Professional Houston, TX, US

6 days ago Requisition ID: 1020

Job Summary: The Volunteer Services Engagement Specialist supports SOH's volunteer programs by assisting the Director of Volunteer Services with the day-to-day recruitment, onboarding, scheduling, and engagement of volunteers. This position helps ensure volunteers have a positive and meaningful experience from their first inquiry through ongoing service and provides administrative and event support that keeps the Volunteer Services department running smoothly. The role also supports SOH's church engagement program and assists with coordinating volunteer and donor touchpoints in partnership with the Director of Volunteer Services and Donor Relations.

Job Responsibilities:

• Support the recruitment, application, onboarding, and scheduling process for volunteers across onsite, offsite, and virtual opportunities, under the direction of the Director of Volunteer Services.
• Serve as a first point of contact for volunteers and prospective volunteers, responding to inquiries and guiding them through onboarding steps.
• Maintain accurate and up-to-date volunteer records, including applications, background checks, training completion, availability, and hours served, within the volunteer management system.
• Assist with coordinating volunteer placements by matching volunteer skills and interests with departmental needs.
• Help plan and staff volunteer orientations, trainings, appreciation events, and socials, including logistics such as materials, sign-in, and setup/breakdown.
• Support the annual volunteer engagement calendar by tracking dates, sending reminders, and helping confirm volunteer commitments for in-person and virtual opportunities.
• Communicate volunteer opportunities, schedules, and updates to volunteers via email, phone, and volunteer management platforms.
• Assist with tracking and reporting volunteer hours and engagement metrics for department reporting.
• Provide administrative and day-of support for community outreach events and recruitment fairs.
• Support the church engagement program by helping coordinate church group visits, service projects, and related communications.
• Uphold SOH volunteer program standards, policies, and the Code of Conduct, escalating performance or conduct concerns to the Director of Volunteer Services.

Other Job Responsibilities:

• Participate in Ministry and prayer activities, as appropriate.
• Other duties as assigned.

Qualifications:

Education, Skills & Experience: High school diploma or equivalent required; Associate's/bachelor’s degree preferred. 1+ year of customer service, administrative, nonprofit, or volunteer-related experience preferred. Experience with volunteer management software, databases, or CRM systems is a plus but not required.

• Strong communication, interpersonal, and relationship-building skills.
• Ability to work independently on assigned tasks while following established processes and escalating issues appropriately.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Detail-oriented, with the ability to accurately maintain data and records.
• Comfortable using volunteer management software, preferably Galaxy databases, or CRM systems, or willing to learn.
• Strong digital communication and general computer skills (email, spreadsheets, scheduling tools).
• Professional, welcoming demeanor with volunteers, staff, and the public.
• Ability to work flexible hours, including some evenings and weekends, as events require.

Be able to work respectfully, professionally, and in a Christ-like manner with everyone, able to maintain required client/staff boundaries, and possess a willingness to serve the Lord in a ministry that deals with homeless men, women, and children.

Equipment Used:

Standard office equipment; computer, phone, printers, copiers, etc.

Normal business hours consistent with a part-time schedule, office environment, with occasional evening or weekend events. Occasional visits to program sites may be required. The work schedule may be subject to change to meet the mission's business needs. Business casual in accordance with Star of Hope dress code.

Relations with Others:

Frequent contact with staff and volunteers; occasional contact with donors; minimal contact with clients.

Physical Requirements:

Ability to move freely upstairs, bend, and stoop throughout Star of Hope facilities. Some carrying and lifting is required (up to 20 pounds).

Other:

Able to support through word and action the Star of Hope Christ-centered Mission Statement, Faith Statement, Core Principles: Pursue Christ-centered Transformation, Restore Humanity & Dignity to our Residents, Embrace Change, Show Love and Respect, and Strive for Excellence.

Date Job Description Became Effective:

10/30/2026

Star of Hope is a Christ-centered, community-funded, non-profit religious organization.

The above job description is intended to describe the general nature and level of work being performed by an employee in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications of an employee assigned to this job. I have read and agree to the duties outlined above and understand that in order to adjust to changes in business, it may be necessary to modify the job, add to or remove certain duties and responsibilities, or be reassigned to an alternate position. This statement does not alter the "at will" status of employment at Star of Hope.