Manager of Workforce Development

Star of Hope; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Star of Hope in Houston, TX is seeking a Manager of Workforce Development to supervise daily operations, align with the mission, and lead programming and events that advance clients' education and employment goals. Responsibilities include creating processes, coordinating case management, building employer partnerships, providing job-search support, mentoring staff, and reporting outcomes.

A bachelor's degree and at least 2 years of management experience are required; a Texas driver’s license is

Qualifications

• Bachelor’s degree from an accredited college or university in Business, Training, Human Resources, or a related field.
• Minimum 2 years management experience or an equivalent combination of education and experience.
• Valid Texas Driver’s License with acceptable driving record and current liability insurance.

Responsibilities

• Supervise the daily operations of the Workforce Development Department.

Skills

Case management concepts

Staff supervision

Communication

Leadership

Collaboration with partners

Education

Bachelor’s degree in Business/Training/Human Resources or related field

Job description

Manager of Workforce Development

Full Time Professional Houston, TX, US

3 days ago Requisition ID: 1017

Job Summary: The Manager of Workforce Development will report directly to and work closely with the Director of Workforce Development and Volunteer Services and as an integral member of the team, this position will supervise the daily operations of the department and ensure the tenets and direction of the mission aligns with the goals, direction and initiatives of Workforce Development. The Manager of Workforce Development will create and implement programming and events and processes that support the goals of the mission within Workforce Development.

Job Responsibilities:

• Knowledge of case management concepts, processes, and evidence-based practices.
• Create processes and oversee client staffing meetings with case managers and develop action plans for clients based on staffing.
• Assess developmental, educational, and career needs to clients to ensure the role of education in the transformation process is being fully realized through on-campus and off-campus classes, tutoring, and mentoring.
• Provide job search assistance to clients, including referral to job readiness providers/workshops and appropriate employers.
• Utilize volunteers where appropriate to assist in client job readiness.
• Conduct ongoing coaching of employed clients, helping them to further develop soft skills and guiding them to additional trainings/education.

Networking/Building Professional Network

• Create, develop and maintain partnerships with area employers and service providers including training providers that serve clients within mission standards.
• Build a network of training/skills providers, community colleges and other workforce development partners.
• Engage in the conduction labor market research including occupations and their education, experience and requirements.
• Create quarterly events that foster partnerships with area providers and or employers.
• Represent Star of Hope at various community events, meetings and professional associations, promoting the Star of Hope and its clients (evenings and weekends may be occasionally required).
• Maintain on-going relationships and communication with employer partners to address any employer and/or client’s needs.

Program Operations:

• Supervise the daily operations of the Workforce Development Department in accordance with SOH’s policies, procedures, the Christ-centered Mission Statement, and the Core Values of excellence, integrity, and life change.
• Supervise the staff to include the following functions but not limited to interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining, addressing complaints and resolving problems.
• Clearly communicate the department’s vision to all staff and solicit program recommendations from staff, volunteers, employers, and clients.
• Provide leadership and mentoring to appropriate department staff.
• Research current Workforce Development trends and submit plans to Director of Workforce Development.
• Educate staff on all Workforce Development activities and monitor processes in the program to ensure and maximize program implementation.
• Provide input to Workforce Development Director for quality improvement.
• Complete monthly, quarterly, annual and narrative reports to various stakeholders.
• Work closely with Workforce Development team to improve service delivery based on data from reports.
• Educate staff on all Workforce Development activities and monitor processes in the program to ensure and maximize program implementation.
• Create written and verbal communication skills including presentations, and reporting.

Other Job Responsibilities:

• Participate in Ministry and prayer activities, as appropriate.
• Other duties as assigned.

Qualifications:

Education, Skills & Experience: Bachelor’s degree from an accredited college or university in Business, Training, Human Resources, or a related field required. Minimum 2 years management experience or an equivalent combination of education and experience.

Valid Texas Driver’s License with acceptable driving record and current liability insurance.

Be able to work respectfully, professionally and in a Christ-like manner with everyone, able to maintain required client/staff boundaries and possess a willingness to serve the Lord in a ministry that deals with homeless men, women and children.

Equipment Used: Ability to use office equipment-computer, copy, facsimile and other related office supplies and equipment.

Work Environment: Normal business hours, office environment, occasional weekend or evening events. Occasional visits to program sites may be required. Work schedule may be subject to change to meet the business needs of the mission. Professional dress. Jeans with no holes/fraying may only be worn on Fridays and only as long as a Star of Hope shirt (T-shirt, polo-style or sweatshirt) is worn. Exposure to infectious diseases, poor hygiene, drug usage, verbal and physical abuse and other emergency situations relative to the homeless population is normal.

Relations with Others: Working with other staff members, employers, partners, vendors, and volunteers, to increase employment skills, resources, and opportunities for Star of Hope clients.

Physical Requirements: Ability to move freely up and down stairs and around a large building. Long periods of sitting or standing may be required based on assignment. Able to lift up to 20 pounds. Able to travel locally, getting in and out of a vehicle often.

Other: Able to support through work and action the Star of Hope “Christ-centered” Mission statement, the Faith Statement, and the mission’s core values of integrity, excellence and commitment to life change.

Star of Hope is a Christ-centered, community funded, non-profit religious organization.

The above job description is intended to describe the general nature and level of work being performed by an employee in this position. They are not intended to be an exhaustive list of all duties, responsibilities and qualifications of an employee assigned to this job. I have read and agree to the duties outlined above and understand that in order to adjust to changes in business, it may be necessary to modify the job, add to or remove certain duties and responsibilities, or be reassigned to an alternate position. This statement does not alter the “at will” status of employment at Star of Hope.