Volunteer Programs Director & QA Lead

Feeding Southwest Virginia; Salem (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

Feeding Southwest Virginia is seeking a Director of Volunteer Services to lead and grow the organization's volunteer program across communities. You will recruit, train, supervise and recognize volunteers, ensure compliance with food-safety and governance standards, and collaborate with staff at the Abingdon and Roanoke areas to fulfill mission-critical tasks.

Responsibilities include developing a volunteer training program, tracking hours, coordinating events, and maintaining volunteer records

Qualifications

• Bachelor’s Degree and/or equivalent combination of education and/or two years’ experience in volunteer management required.
• Two years of experience recruiting and managing volunteer based work force or equivalent required.
• Strong supervisory and leadership skills, to include delegation, strategic management, motivational skills, managing conflict, coaching/counseling, mentoring, etc. required.
• Knowledge, Skills and Abilities: excellent public speaking and presentation skills, strong supervisory, motivational and communication skills experience demonstrated in previous office settings.

Responsibilities

• As the Director of Volunteer Services, he/she will demonstrate a professional demeanor in interactions with all FSWVA staff, agencies, volunteers, donors, government officials and the general public in ensuring a compliant safe facility and environment.
• Keep informed and consistently practice the policies and procedures of Feeding Southwest Virginia, Feeding America national office, and other regulations pertaining to food handling, storage, sanitation and disposal.
• Supportive knowledge of Feeding Southwest Virginia and all programs.
• Complete ServSafe Food Handler training within three months of employment and keep current.
• The Director of Volunteer Services reports to the Chief Development Officer, is an integral member of the management team and is responsible in the overall direction for the Volunteer Program.
• Coordinate and support special events and attend as needed which may include after hour or weekend events.
• Develop a volunteer recognition program with a strategy for retaining volunteers.
• Complete a “needs assessment” to determine the extent to which volunteers are to be involved in the enterprise.
• Enhance the volunteer recruiting program by exploring new concepts and implementing them as appropriate.
• Manage and coordinate locality volunteer programs including but not limited to The City of Roanoke and Roanoke County Department of Social Services and Goodwill Industries Workforce Development Center.
• The Director of Volunteer Services will manage the Quality Assurance department and the work performed by the Quality Assurance Coordinator.
• Keep informed and ensure consistent practice of the policies and procedures of Feeding Southwest Virginia, Feeding America National Office, AIB, USDA, FDA and government regulations pertaining to food handling, sanitation and disposal.
• Ensure the food is properly and safely handled at all times following effective and established standard operating processes in processing donated salvage product.
• In working as a contact for the organization, demonstrates a professional demeanor in all interactions with member partners, visitors, volunteers, donors and the general public.
• Prepare and maintain volunteer information forms.
• Prepare a volunteer training program for each skill required.
• Share techniques, concepts and processes with the Abingdon Development and Volunteer Services Manager.
• Train volunteers and engage them appropriately.
• Track volunteer hours and reporting in database Volunteer Hub.
• Schedule assignments and tours for volunteer groups and walk in volunteers.
• Maintain and distribute a weekly/monthly calendar to appropriate departments in scheduling volunteers.
• Obtain follow up and closing statements regarding volunteer experience.
• Attend volunteer fairs for recruitment.
• Recruit new volunteers.
• Maintain Volunteer Handbook.
• Coordinates possible CSW assignments with the court appointed FSWVA liaison as needed.
• Ensure that departmental SOP’s are current.
• Promote a cooperative spirit within the organization and among internal and external participants.
• Perform other duties as assigned by the Chief Development Officer and President and CEO.
• Interfaces with the general public, media, volunteers, community service workers, donors, customers, suppliers, staff in Salem, CSC and Abingdon, Feeding America, agencies, and key contacts.
• Education: Bachelor’s Degree and/or equivalent combination of education and/or two years’ experience in volunteer management required.
• Experience: Strong supervisory and leadership skills, to include delegation, strategic management, motivational skills, managing conflict, coaching/counseling, mentoring, etc. required.
• Language Skills: Must have excellent written and verbal communication skills and demonstrated ability to communicate effectively and convey concepts in an understandable way.

Skills

Public speaking

Volunteer management

Leadership

Communication

Conflict resolution

Time management

Education

Bachelor’s Degree or equivalent

Two years’ volunteer management experience

Tools

Microsoft Office Suite

Job description

Feeding Southwest Virginia is seeking a Director of Volunteer Services to lead and grow the organization's volunteer program across communities. You will recruit, train, supervise and recognize volunteers, ensure compliance with food-safety and governance standards, and collaborate with staff at the Abingdon and Roanoke areas to fulfill mission-critical tasks.

Responsibilities include developing a volunteer training program, tracking hours, coordinating events, and maintaining volunteer records