Volunteer Programs & Compliance Coordinator

San Jose Clinic; Gary (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

San José Clinic is seeking a Volunteer Services Coordinator to administer and coordinate the volunteer program, including recruitment, onboarding, credentialing, training, engagement, and compliance oversight for healthcare and student volunteers.

You will work with HR, clinical leadership and external partners to ensure volunteers are screened, credentialed, trained and prepared before service, while maintaining accurate records and timely reporting.

Qualifications

• Bachelor’s degree from an accredited college is required.
• Experience in healthcare or volunteer management is required.
• Strong organizational and multi-tasking abilities.
• Proficient in Microsoft Office.
• Excellent verbal and written communication; bilingual English/Spanish preferred.

Responsibilities

• Works with department directors to identify volunteer needs.
• Recruits and manages healthcare, non-healthcare volunteers, students and externs.
• Coordinates FTCA/HRSA deeming and related compliance processes.
• Maintains FTCA/deeming records with HR, Medical Leadership and staff.
• Tracks deadlines, renewals, attestations and credentialing documents.
• Coordinates credentialing and recredentialing of volunteers and licensed professionals.
• Onboards students, interns, externs and learners with schools and programs.
• Verifies affiliation, screenings, immunizations and background checks for learners.
• Manages access, badges and system credentials for volunteers.
• Conducts audits of volunteer records and follows up on gaps.
• Coordinates orientation and training (HIPAA, safety, confidentiality).
• Develops volunteer assignments with supervision and justification.
• Monitors hours, assignments and reporting for HRSA/grant needs.
• Supports recruitment/retention with schools and associations.
• Plans volunteer recognition and engagement activities.
• Escalates compliance or credentialing concerns to leadership.
• Manages volunteer applications and interviews.
• Ensures accuracy of hours and weekly/monthly/annual reports.
• Updates volunteers on role changes and policy updates.
• Represents the Clinic at events and external committees.
• Serves as liaison to external volunteer groups in healthcare.
• Plans internal and external volunteer appreciation events.
• Maintains patient confidentiality and clinic policies.

Skills

Volunteer management

Recruiting

Onboarding

Compliance

Documentation

Communication

Bilingual EN/ES

Medical/volunteer programs

Education

Bachelor’s degree

Tools

Microsoft Office

HRIS

Job description

San José Clinic is seeking a Volunteer Services Coordinator to administer and coordinate the volunteer program, including recruitment, onboarding, credentialing, training, engagement, and compliance oversight for healthcare and student volunteers.

You will work with HR, clinical leadership and external partners to ensure volunteers are screened, credentialed, trained and prepared before service, while maintaining accurate records and timely reporting.