Volunteer Manager - Hospice

Crossroads Hospice & Palliative Care; Akron (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) with match

Growth opportunities

Impact on families and communities

Job summary

Crossroads Hospice & Palliative Care in Akron, OH, is seeking a Volunteer Manager to recruit, train, and oversee volunteers who provide direct patient care and administrative support. You will coordinate schedules, ensure compliance, and manage outreach efforts to connect patients and families with compassionate volunteers.

The role emphasizes independent work within an interdisciplinary team, strong time management, and the ability to build meaningful relationships with patients, families, and

Qualifications

• Bachelor's degree in health, business management, human resources, social work, or related field.
• Minimum of two years of experience managing volunteer programs.
• Valid driver's license and reliable transportation.
• Ability to work independently and with an interdisciplinary team.
• Strong time management, organizational, and interpersonal communication skills.

Responsibilities

• Recruit, interview, train, and oversee volunteers providing direct patient care and administrative support.
• Ensure volunteer services meet the mandatory 5% threshold of total patient care hours and maintain documentation.
• Develop and assign individualized volunteer plans of care for patients receiving direct care volunteer services.
• Conduct performance reviews, provide ongoing support, and manage volunteer retention efforts.
• Maintain compliance with Medicare, state, federal, and accreditation requirements for volunteer programs.
• Represent the hospice program in the community through outreach, education, and recruitment activities.

Skills

Interpersonal communication

Volunteer management

Recruitment

Training

Time management

Organizational skills

Education

Bachelor's degree in health, business management, human resources, social work, or related field

Job description

The final days of a person's life shouldn't be measured by what's missing, but by what's possible when the right people show up at the right time. At Crossroads, we understand that exceptional hospice care requires more than clinical expertise. It demands a community willing to give their time, presence, and heart to patients and families navigating one of life's most difficult passages. We create these communities, building bridges between people who want to make a difference and patients who need someone to simply be there.

The Volunteer Manager ensures every patient who needs volunteer support receives it. You recruit people who understand this work matters, train them to provide real care, and match them with patients whose lives they'll directly touch. Your planning and management determine whether volunteers become a consistent presence in patient care or remain just a good idea. You handle everything from compliance requirements to volunteer schedules, making sure dozens of patients experience companionship, families find relief, and volunteers see the impact of their commitment.

Volunteer Manager Qualifications & Responsibilities:

• Bachelor's degree in health, business management, human resources, social work, or related field
• Minimum of two years of experience managing volunteer programs
• Valid driver's license with reliable transportation and required automobile insurance
• Ability to work independently and collaboratively within an interdisciplinary team
• Strong time management, organizational, and interpersonal communication skills
• Recruit, interview, train, and oversee volunteers providing direct patient care and administrative support
• Ensure volunteer services meet the mandatory 5% threshold of total patient care hours and maintain accurate documentation
• Develop and assign individualized volunteer plans of care for patients receiving direct care volunteer services
• Conduct performance reviews, provide ongoing support, and manage volunteer retention efforts
• Maintain compliance with all Medicare, state, federal, and accreditation requirements for volunteer programs
• Represent the hospice program in the community through outreach, education, and recruitment activities

Volunteer Manager Schedule & Benefits:

• Schedule:Monday through Friday 8:30 AM to 5:00 PM
• Health, Dental, Vision and 401(k) with match
• Opportunities for growth
• The ability to make an impact on the families in our communities who lean on us.