Volunteer Manager - Hospice

Crossroads Hospice; Akron (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Opportunities for growth

Impact on families

Job summary

Crossroads Hospice in Akron, OH is seeking a dedicated Volunteer Manager to lead our volunteer program, recruit and train volunteers, and oversee schedules providing direct patient care and admin support.

You will ensure compliance with Medicare and accreditation standards, manage performance, and collaborate within an interdisciplinary team to maximize impact for patients and families. Schedule is Monday–Friday, 8:30 AM–5:00 PM with growth opportunities and benefits.

Qualifications

• Bachelor's degree or equivalent in health, business management, HR, social work, or related field.
• Minimum of two years of experience managing volunteer programs.
• Valid driver’s license with reliable transportation and auto insurance.
• Ability to work independently and with an interdisciplinary team.
• Strong time management, organizational, and interpersonal communication skills.
• Recruit, interview, train, and oversee volunteers providing direct patient care and admin support.
• Ensure volunteer services meet 5% threshold of total patient care hours and documentation.
• Develop and assign individualized volunteer care plans for patients.
• Conduct performance reviews and manage volunteer retention.
• Maintain compliance with Medicare, state, federal, and accreditation requirements.
• Represent the program in the community through outreach and recruitment activities.

Responsibilities

• Lead the volunteer program and recruit volunteers.
• Train and supervise volunteers providing direct patient care and admin support.
• Schedule volunteers and ensure coverage for patient care hours.
• Maintain compliance with Medicare, state and accreditation requirements.
• Collaborate with the interdisciplinary team to support patients and families.

Skills

Volunteer program management

Staff training

Interpersonal communication

Time management

Team collaboration

Education

Bachelor's degree in health, business management, human resources, social work, or related field

Job description

The final days of a person's life shouldn't be measured by what's missing, but by what's possible when the right people show up at the right time. At Crossroads, we understand that exceptional hospice care requires more than clinical expertise. It demands a community willing to give their time, presence, and heart to patients and families navigating one of life's most difficult passages. We create these communities, building bridges between people who want to make a difference and patients who need someone to simply be there.

Volunteer Manager ensures every patient who needs volunteer support receives it. You recruit people who understand this work matters, train them to provide real care, and match them with patients whose lives they'll directly touch. Your planning and management determine whether volunteers become a consistent presence in patient care or remain just a good idea. You handle everything from compliance requirements to volunteer schedules, making sure dozens of patients experience companionship, families find relief, and volunteers see the impact of their commitment.

Volunteer Manager Qualifications & Responsibilities:

• Bachelor's degree in health, business management, human resources, social work, or related field
• Minimum of two years of experience managing volunteer programs
• Valid driver's license with reliable transportation and required automobile insurance
• Ability to work independently and collaboratively within an interdisciplinary team
• Strong time management, organizational, and interpersonal communication skills
• Recruit, interview, train, and oversee volunteers providing direct patient care and administrative support
• Ensure volunteer services meet the mandatory 5% threshold of total patient care hours and maintain accurate documentation
• Develop and assign individualized volunteer plans of care for patients receiving direct care volunteer services
• Conduct performance reviews, provide ongoing support, and manage volunteer retention efforts
• Maintain compliance with all Medicare, state, federal, and accreditation requirements for volunteer programs
• Represent the hospice program in the community through outreach, education, and recruitment activities

Volunteer Manager Schedule & Benefits:

• Schedule: Monday through Friday 8:30 AM to 5:00 PM
• Health, Dental, Vision and 401(k) with match
• Opportunities for growth
• The ability to make an impact on the families in our communities who lean on us.