Volunteer Engagement & Programs Coordinator

indianapoliszoo; Indianapolis (IN); On-site; USD 38,000 - 48,000; Full time

Job summary

The Indianapolis Zoo is seeking a Volunteer Services Coordinator to support the Office of Volunteer Services, coordinating recruitments, orientations, and volunteer engagement across Adult Volunteers, ZooTeens, Special Events, and Internship programs.

In this hands-on role you will manage scheduling, training, and group experiences, collaborating with staff across the Zoo to ensure volunteers have the information and support they need to make meaningful impacts.

Qualifications

• At least one year of administrative or clerical experience in a professional environment, preferably with experience in volunteer coordination, education, or human resources.
• A high school diploma or equivalent; an associate or bachelor's degree is preferred.
• Experience with scheduling/database software (e.g., Better Impact) is desirable.
• Creative, energetic, and positive approach to working with people.
• Strong written and verbal communication skills.
• Confidence speaking with groups and presenting information.

Responsibilities

• Assist with recruiting, interviewing, selecting, and placing volunteers based on organizational needs.
• Review volunteer background checks and coordinate entry procedures, applications, interviews, and scheduling.
• Recruit volunteers for special events, including ZooBoo and Christmas at the Zoo.
• Attend college and high school career and internship fairs and represent the Zoo at recruitment events.
• Assist with developing and presenting volunteer orientations and training sessions, both in person and virtually.
• Maintain accurate volunteer information, schedules, records, and reports in Better Impact and other systems.
• Calculate volunteer hours and prepare statistical reports for Zoo management.
• Assist with volunteer recognition events and support efforts focused on volunteer retention and engagement.
• Build positive relationships with volunteers and staff while addressing questions and challenges.
• Serve as a point of contact for volunteer groups, coordinating and leading group volunteer experiences.
• Lead group volunteer experiences for businesses and community organizations.

Job description

The Indianapolis Zoo is seeking a Volunteer Services Coordinator to support the Office of Volunteer Services, coordinating recruitments, orientations, and volunteer engagement across Adult Volunteers, ZooTeens, Special Events, and Internship programs.

In this hands-on role you will manage scheduling, training, and group experiences, collaborating with staff across the Zoo to ensure volunteers have the information and support they need to make meaningful impacts.