Volunteer Programs & Engagement Coordinator

Indianapolis-Zoo; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

The Indianapolis Zoo is seeking a Volunteer Services Coordinator to support day-to-day operations, welcome new volunteers, and create meaningful experiences aligned with our mission.

This hands-on role combines volunteer recruitment and engagement with administrative coordination, training, scheduling, database management, and event support, partnering with staff across the Zoo to ensure volunteers have the information and resources they need to make an impact.

Qualifications

• Strong written and verbal communication skills.
• Demonstrated interpersonal skills and ability to work with diverse groups.
• Experience with volunteer coordination or human resources is a plus.

Responsibilities

• Assist with recruiting, interviewing, selecting, and placing volunteers based on organizational needs.
• Review volunteer background checks and help coordinate entry procedures, applications, interviews, and scheduling.
• Recruit volunteers for special events, including ZooBoo and Christmas at the Zoo.
• Attend college and high school career and internship fairs and represent the Zoo at recruitment events.
• Assist with developing and presenting volunteer orientations and training sessions, both in person and virtually.
• Maintain accurate volunteer information, schedules, records, and reports in Better Impact and other systems.
• Calculate volunteer hours and prepare statistical reports for Zoo management.
• Assist with volunteer recognition events and support efforts focused on volunteer retention and engagement.
• Build positive relationships with volunteers and staff while helping address questions and challenges as they arise.
• Serve as a point of contact for volunteer groups, coordinating and leading group volunteer experiences.

Skills

Strong communication

Interpersonal skills

Public speaking

Education

High school diploma or equivalent

AA/BA preferred

Tools

Better Impact

Scheduling software

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

The Indianapolis Zoo is seeking a Volunteer Services Coordinator to support day-to-day operations, welcome new volunteers, and create meaningful experiences aligned with our mission.

This hands-on role combines volunteer recruitment and engagement with administrative coordination, training, scheduling, database management, and event support, partnering with staff across the Zoo to ensure volunteers have the information and resources they need to make an impact.