Volunteer Program Coordinator

The Buffalo Zoo; Buffalo (NY); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Health plan

HSA/HRA

FSA

Life insurance

Long term disability

Dental

Vision

403B retirement plan

Annual leave time

Holiday time

Sick time

Job summary

The Buffalo Zoo seeks a Volunteer Program Coordinator to develop strategies for recruiting and retaining volunteers, including docents, event volunteers, and interns. You will supervise training, onboarding, and placement while coordinating with multiple Zoo teams to fulfill needs and build community partnerships.

Ideal candidates bring strong communication, organization, and interpersonal skills, plus experience coordinating volunteers in a non-profit environment and familiarity with Volgistics

Qualifications

• Bachelor's or Associates Degree required.
• Two years experience coordinating volunteers in a non-profit setting.
• Strong verbal and written communication; excellent relationship-building skills.
• Ability to manage multiple projects and maintain confidentiality.

Responsibilities

• Recruits, orients, onboards, and coordinates volunteer placement and evaluations.
• Establishes relationships with zoo teams to align volunteer projects.
• Works with the outreach team to recruit docents, event volunteers, youth volunteers and interns.
• Develops training and onboarding processes for volunteers and interns.

Skills

Volunteer coordination

Event planning

Communication

Training

Interpersonal skills

Time management

Confidentiality

Education

Bachelor's degree

Associates degree

Tools

Volgistics

Job description

Buffalo. Volunteer Program Coordinator. Buffalo Zoo. Full Time. Benefits.

Working in conjunction with and under the supervision of the Director of Conservation Education and Learning Engagement, the Volunteer Program Coordinator will develop and implement strategies to recruit, retain and align the docents and volunteers to help advance the Buffalo Zoos mission.

The Volunteer Program Coordinator is primarily responsible for supervising and coordinating the recruitment, training, and the assignments of all volunteers at the Buffalo Zoo. This role currently supports over 350 volunteers including a dedicated group of 93 docents (education volunteers), over 200 event volunteers, 20-30 corporate and community volunteer groups, and 20 youth volunteers. In addition, this position is responsible for the recruitment, screening and onboarding of approximately 100 interns annually in a variety of departments. The successful candidate will have strong interpersonal, technical and organization skills.

Compensation And Benefits

This is a full-time, non-exempt hourly position. Salary range is $22.50-24.00 per hour (commensurate with experience). Full-Time benefits available include health plan, HSA/HRA, FSA, life insurance, long term disability, dental, vision, 403B retirement plan, annual leave time, holiday time, and sick time. Benefits are available the month following the successful completion and passing of an introductory probation period review at 60 days of work (sick time available upon hire)

Position Qualifications

Education (Minimum Desired)

• Bachelors or Associates Degree.

Experience (Minimum Desired)

• Two years experience coordinating volunteers in a non-profit setting and/or experience facilitating training/education for youth and adult learners.
• Skills:
• Strong verbal and written communication skills; an effective listener.
• Excellent relationship-building and interpersonal skills.
• Ability to work on multiple projects and responsibilities concurrently.
• Ability to create and maintain good working relationships across the organization and with community partners.
• Attention to detail; excellent organizational and time management skills.
• Ability to exercise tact and uphold confidentiality and privacy.
• Knowledge of zoology (preferred).
• Proficiency in Volgistics software (preferred)

Essential Functions

Primary accountability for specific functions and results. The list of essential functions is not exhaustive and may be supplemented or changed as necessary.

• Recruits, orients, onboards, and coordinates volunteer placement, and provides performance assessments of volunteers. This includes providing volunteer expectations, rules, proper onsite conduct, and other Zoo related policies.
• Establishes and maintains relationships with various Buffalo Zoo teams in order to identify needs and projects that can be supported by volunteers, and to keep other teams informed of volunteer events.
• Works with advancement team to recruit new docents, event volunteers, youth volunteers and interns through an effective recruitment strategy including but not limited to development of brochures, written advertisements, and coordination of information sessions.
• And more. See full description http://www.buffalozoo.org