Volunteer Engagement Lead: Build Impact & Community

Habitat For Humanity; Omaha (NE); On-site; USD 55,000 - 85,000; Full time

Job summary

Habitat Omaha is seeking a Volunteer Engagement Manager to lead our volunteer programs and build strong relationships with the community. You will design experiences that recruit, onboard, recognize, and retain volunteers while aligning activities with our mission of affordable housing.

You'll supervise the Volunteer Engagement Coordinator, develop annual plans, and report on engagement metrics to drive continuous improvement and expanded community impact.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3-5 years of experience in volunteer engagement, community engagement, partnership development, hospitality, education, nonprofit leadership, customer experience, or a related people-focused field.
• Previous supervisory experience preferred.
• Construction knowledge is helpful, but candidates with the ability and willingness to learn are encouraged to apply.

Responsibilities

• Lead volunteer engagement throughout the entire volunteer journey, from recruitment and onboarding through recognition and retention.
• Ensure volunteers receive clear communication, training, resources, and support.
• Coordinate volunteer orientations, group welcomes, recognition activities, and engagement events.
• Foster a welcoming, inclusive environment where volunteers feel valued and connected to the mission.
• Lead volunteer groups and support activities when volunteer participation exceeds available site leadership capacity.
• Collaborate closely with Construction and other departments to align volunteer opportunities with organizational needs.
• Coordinate scheduling, orientation, communication, and volunteer preparation efforts.
• Maintain familiarity with Habitat Omaha's programs, construction activities, volunteer engagement practices, and safety protocols.
• Support volunteer activity logistics, including event setup, teardown, transportation of supplies, and day-of coordination.
• Supervise and support the Volunteer Engagement Coordinator.
• Develop annual volunteer engagement plans, strategies, goals, and performance measures.
• Monitor participation data, volunteer feedback, and engagement outcomes to identify areas for improvement.
• Create systems and processes that support an exceptional volunteer experience.
• Ensure volunteer engagement activities support Habitat Omaha's strategic goals and mission.

Skills

Relationship Building

Community Engagement

Communication

Leadership

Organization

Collaboration

Customer Service

Adaptability

Mission Focus

Education

Bachelor's degree or equivalent

Tools

Volunteer management systems

CRM platforms

Microsoft Office

Job description

Habitat Omaha is seeking a Volunteer Engagement Manager to lead our volunteer programs and build strong relationships with the community. You will design experiences that recruit, onboard, recognize, and retain volunteers while aligning activities with our mission of affordable housing.

You'll supervise the Volunteer Engagement Coordinator, develop annual plans, and report on engagement metrics to drive continuous improvement and expanded community impact.